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Punctured Tyre-Lady Drove over 20 Miles on a flat TYRE ?

Punctured Tyre

Punctured Tyre
Complete side wall ripped off ?

Female Customer Drove over 20 mile on this Punctured Tyre ?

This is one of the strangest stories I have heard in the past two years. A lady customer called in to claim that she had a service done 

Punctured Tyre
This Continental tyre although shredded to bits was driven on by a lady customer for twenty miles?wow

to her Audi estate about a month ago, and the car was now acting very strangely. She said that when the car was going round the bend she could feel it swaying slightly, but it was steering perfectly normal on the straight roads. We asked her how long the car had been doing this and she said that for a couple of days or about twenty miles. We went to put the Audi on the ramp, but noticed the car was sloping to one side ?.

When we checked ,she had a tyre that was completely ripped off on one of the side walls.

This Punctured Tyre had in fact been driving with the same characters as Continental Run Flat Tyres, for more than twenty miles. The lady customer had not suspected anything because the car had not swerved violently or even veered from side to side, as you might expect from a big car such as the Audi estate.

The Punctured Tyre is the one shown in this blog and the ripped off side-wall can be easily seen. Credit should also be given to the Continental Sports Contact that took the battering, although not a run-flat it did remarkably well.

So to follow up on this ! Have you noticed all the old tyre treads and pieces of rubber tyre treads ! That are present on the side of the roads and motorways. Especially car tyre treads.

 

Pellon Tyre and Auto-centre offer car and van servicing and repairs to all makes of vehicles. We are members of Unipart Car Care centres. Giving a nationwide guarantee for all our work and parts. Of course ,we also sell run-flat tyres online such as the Bridgestone safeguard tyres. Of course, from our website www.pellonautocentre.com by using the tyre selector and choosing your tyre size. We offer courtesy cars to local motorists who need to go to work and leave their car with us for work doing. We are also an official MOT testing station and are members of Motor-codes, who carry out checks for high standard of equipment and workmanship.

Customers Satisfaction Ratings-Blowing our own Trumpet! Pellon Auto Centre Halifax UK

Customers Satisfaction Ratings

Customers Satisfaction Ratings

Customers Satisfaction Ratings

I must admit that in most of my years as a garage owner then customer satisfaction ratings were never known. Of course up to the advent of the modern computers then there was no such things as ratings fro your customers. So its become a thing of the future! And why not. Importantly, it is one of the best indicators that your business is doing well. Whatever type of product or service that you are selling.

Another happy positive is that when you have high ratings then its no coincidence that your business will be thriving. Anyhow thats my experience! Consequences, also set out other parameters, that give will the thriving business the best results. In my opinion number one factor is having the right staff. Especially when in the garage situation.

Garage owners just dont get it !

Of course the  garages of today have got a lot to thank for the starting of the “Kwik-Fit” era. Coming out of an American idea from the infamous Tommy Farmer, then fast fits brought the garage industry into the 21st century. Incidentally we do still have the dirty back street type of garages and scruffy second hand tyre shops for all to see. However the garages that prosper will have all the right mixtures of ideas and cleanliness that the modern driver s are looking for. This also reflects on the particular garage businesses ratings of customer satisfaction.

These days of consumerism mean that we all have to try harder, be more polite and generally “bend over backwards”. So to keep our ratings high. Consumers are very savvy  and will freely give a business a good review. Strangely enough there does not seam to be a middle of the road review! At least not with us at Pellon Autocentre. Most reviews are in fact 5 stars which is excellent for us. However, we get the odd customer who will give us just a 1 star rating.

I must confess that I used to hate this. Although very rare then it is all part of system. We will never please everybody! Now I take the time to look into this. So, when we receive a low rating then I now investigate the poor result. Then first thing that hits me is that my excellent staff always know about the circumstances. I truly believe that there is a certain type of person who is never going to be happy.

Whatever and wherever they go, these people are trouble.

So, I know before I say anything that my staff know exactly what has happened. Believe me or not it is always the customer that has caused the problem leading to them giving us a 1 star rating. Importantly, we do make mistakes! After all we are only human. But a good garage will handle any problem in the correct manner. Always changing a possible bad situation into a good outcome. This includes all our garage services and products. Including tyres and associated services. and MOT testing.

Finally we do have good reviews on Google and Facebook. But in my opinion our online tyre portal www.pellontyres.co.uk is the most accurate and is not open to any low score abuse from “keyboard warriors”. Subsequently, trying to knock your reputation by giving a false low score. Bellow I have published our excellent results and would like to thank our great customers. So, for taking the time and energy to give us the results that all businesses dream about.

Net Promoter Score Results

What does your NPS score mean?

Your NPS score tracks customers on how they represent your company to their family, friends and colleagues.

  • A negative score means you have more Detractors than Promoters and your organization is unlikely to grow.
  • A NPS score of above 0 is considered to be good.
  • A NPS score above 50 is considered to be exceptional. This also indicates that awareness of your organization will grow through word-of-mouth marketing.

The NPS score is calculated by subtracting the percentage of Detractors (those who scored your fitting centre as a 0-6) from Promoters (those that scored your fitting centre as 9-10). This generates your Net Promoter Score.

Many Thanks from me and all my excellent staff for their contribution to having great Customers Satisfaction Ratings.

Eric Roberts

eric roberts

Vintage cars visit Pellon Autocentre

Michelin Tyres Development-Set their Targets High as far back as the Thirties

 It is no surprise to the older drivers amongst us that Michelin Tyres Development has always been at the forefront of tyre design 

Michelin Tyres Development
This early Citroen ran on the Michelin Tyres Development XAS tyres

Ever since I started work as a junior tyre fitter all those years ago. So, I have marveled at the skill and professional work. That Michelin Tyres Development  have put into their products. Even going back before my time ! French tyre makers were at the top of tyre development.Subsequently, all the other tyre companies were playing catch-up.

Enter the first steel belted radial that started it all off for Michelin tyres.

This was to be the tyre that changed their history. Including the great American tyre makers of the time. Of course, this new tyre from Michelin tyres was to be a far cry from the cross ply. Significantly, made by most other European tyre companies . Including, the Bias-belted tyres that were been developed in the USA.

The new Michelin Tyres Development was to be known as the Michelin”X”. Consequently, first appearing in 1949 (a year after I was born). This tyre would revolutionize the tyre industry ! With a product that would last longer and prove better car handling. Especially, for the type of suspension that was used on European cars.

This tyre was to be fitted as original equipment to Lancia and Citroen cars and also to the Mercedes 190 SL models.

It took a good ten years before the other tyre makers started to catch Michelin Tyres Development up, all trying to copy the steel belted “X” tyre.

Compared to the cross-ply tyre the radial gave many advantages. They  gave a much better mileage and road holding, ( I must admit that when I was in my early tyre fitting days. I can remember drivers complaining about Michelin  being bad in wet weather ?). This also gave added bonus of lower fuel consumption, a great

Michelin Tyres Development
The original Michelin Tyres Development x tyres

bonus for some of those old gas guzzling cars.

This is also the same time that imported cars were coming into the UK cars such as the Citroen 2 CV and Renault Dauphins.

More reading…The Dauphine took over from the 4 CV in 1956, but not as a replacement. The name dauphine (heiress) was highly significant. Release was a major event on the motoring scene, and followed up by a successful career on French and export markets.  

Dauphine played its successor’s role to the full, boasting all the latest features of the epoch, such as adjustable seats, heating, and an automatic gearbox. The finish was very smart, with a red and black steering wheel and matching seats. The dashboard layout was uncluttered, and the interior roomy.  

Dauphine was a four-seater, with rear bench and two separate seats at the front. In January 1957, the US motoring weekly The Motor crowned it the “prettiest little four-seater in the world”. Sure, it was beautiful, elegant and shapely, totally in keeping with spirit of the 1960s.”…http://www.renault.com/en/vehicules/hier/pages/renault-dauphine.aspx

The Dauphin did not do too well in the “Cold Damp British climate”

So, soon had a bad reputation for bad rust. But it did come out on Michelin tyres, and I will never forget. Of course, the first time I had to remove one of these products  from the rim. The tyre just fell off the wheel it was so easy to do. A big improvement on the struggle we had when fitting Dunlops . In those days we only had a hand held tyre bead breaker and some tyre levers, balancing was carried out on a small “bubble” wheel  balancer which I still believe never really worked.

To conclude Michelin Tyres Development have never looked back and in the early days. Because of their better cornering they were used in the early motor-sport cars with great success.

Continental Tyre Advice- That Warn You Of Vehicle Overloading your car tyres.

Continental Tyre Advice

Continental Tyre Advice

Continental Tyre Advice-Continental tyres make new gadgets

Conti Car Tyres has been stepping up its line of products as it already delivers tyres which are equipped with a sensor that tells the user just how much…

Eric Roberts‘s insight:

New Tyre Advice just one of things to come?

Now that we will all be using TPMS systems in the future . So, it comes as no surprise that other gadgets will be developed. Naturally, to aid the motorist. Hence, in the constant drive for more road safety on our cars.

This new device from Continental will be no exception. Significantly, will tell the driver if the car is overloaded or not. Overloading is one of the main dangers associated with the cars handling. Of course, this can be very dangerous when cornering with an overloaded car.

No doubt there will be many more gadgets coming through in the years to come. Thus, to aid drivers probably on German cars such as the BMW’s and Mercs. Working in conjunction with the German tyre giant  Tyre Advice professionals . These devices will also become more common on vehicles such as caravans and motor-homes. So, as they will warn the driver of any loss of air pressure, thus resulting in a safer journey.

 

Pellon Tyre and Auto-centre offer car and van servicing and repairs to all makes of vehicles. Of course, we also sell Continental Car Tyres online from our website www.pellontyres.co.uk. So, by using the tyre selector and choosing your tyre size. Consequently, we offer courtesy cars to local motorists .Needing to go to work and leave their car with us for work doing. Also an official MOT testing station.  Finally, who carry out checks for high standard of equipment and workmanship.

See on www.ubergizmo.com

Noisy Mazda

Independent Car Care centres-The Benefits of Been an Independent to our Customers

Independent Car Care centres

Independent Car Care centres

Independent Car Care centres-Cars are among the most essential parts of our lives.

Virtually everyone owns their own vehicle. Whether it is for public use or private use. To ensure that your vehicle maintains its pristine condition. So, it is essential to periodically visit  to your Independent Car Care centres. Car care centres are ideal destinations for repairing and maintaining vehicles. There are numerous benefits that vehicle owners attain when they take their vehicles to these dealers.

  1. The first benefit is that these centres possess expert mechanics. Who have mastered every minute detail about automobiles. This lets them handle any form of issue with your vehicle. Consequently, they may undo most significant damages to your automobile. They typically repair, check or service your batteries, wiper blades, tyre pressure, clutch, lights, brakes and engine. These repairs will ensure that your vehicle remains pristine. That will protect it from the strain it typically faces.
  2. The second benefit is that the mechanics offer peace of mind . They have mastered virtually everything about vehicles due to their immense experience along with their training. Whatever make or model your vehicle might be. The mechanics know all of its workings. To them, it is irrelevant whether your vehicle is vintage, rare or foreign. They also possess all the ideal pieces of equipment. Along with tools to repair or to service your vehicle. They guarantee that your vehicle’s condition will improve. Hence, the mechanics offer peace of mind as you remain assured that they are the most ideal experts to handle your vehicle.
  3. The third benefit is that these care centres mechanics are cost-effective. Their charges typically reflect the type of repair or service they perform. If your vehicle has sustained extensive damage or requires extensive servicing. So, their services will reflect that. In fact, their charges are often reasonable with immense damages. Likewise, their charges are relatively minute if your vehicle does not need plenty of work. The mechanics, in addition, are insured. This means that they will not charge for any issues that may arise when they attempt to repair or service your vehicle.

Car care centres offer more care for your car

The fourth benefit is that the mechanics offer additional services. For instance, if your car has broken down somewhere and you cannot move it, you may hire them to tow your vehicle. This will be considerably more affordable and convenient than paying an independent towing company. The mechanics also offer ideal advice. Your vehicle may require new parts like brakes or headlights. If so, these professionals may offer advice on the type of  Online Catalogue are most ideal. For instance, there are brand new spare parts that are considerably expensive. But are essential for certain parts, like gearboxes. There are also recycled spare parts which are affordable and may be ideal for parts like headlights. They may also offer advice on whether a particular component needs to be repaired or if it requires replacement. Independent Car Care centres advice is primarily to suit you and your budget.

On the whole, Unipart car care centres are ideal centres for having your vehicle repaired or serviced. They are affordable and effective. We have now left the Unipart scheme and it will make no difference to our customer service going forward.

General Van Tyres- Well known German tyre company Bring Out New “VAN TYRE”

General Van Tyres

Euro Van 2 new tyre from General Van Tyres

General tyres (part of the Continental tyre group) are keeping up in the lucrative van tyre market with a splendid new tyre, the Euro Van 2 tyre. The market for this product is huge, with the massive increase in the modern van market surging ahead.

Tyre manufacturers. Have now to make heavy duty versions of new car tyres. Because of the speed and comfort, that the new vans are capable of doing. Therefore, gone are the days of the smoky old diesel vans. Chugging along, holding the rest of the traffic up. For this, reason, these days vans can out perform, many cars and the tyres need to be of higher speed. Thus and load ratings. To cope with the extra performance that these modern vans can supply. General Van Tyres have taken all this into consideration.

The new General tyres Euro van is no exception. The newly developed tread pattern helps give the tyre higher mileage and better traction giving the tyre excellent handling on dry roads and a more improved braking performance.

General Van Tyres

For better comfort. General have developed the tyre with staggered tread grooves. Thus, on the shoulder reducing the noise. Giving a better comfort level to the driver. Noise reduction is also important for the green credibility of the tyre. In particular. With the new tyre labels coming out soon. Hence, that gives all tyres noise pollution levels. naturally, to help verify how green the tyre is.

As far as van tyres go this General Van Tyres product is one of the best van tyres that I have come across. People think that there is not much difference performance wise in van tyres, but they would be wrong in thinking that. The most important thing is to look at whatever make of tyres that you have on your van. The van tyre market is one of the most neglected of all the tyre markets. Van drivers usually work for other people, and they do not look after their tyres. So having a good brand of Tyres in the first place is critical, because they are going to get abused, running at low and high pressures at high speeds are usually the norm for the van, only coming to garages when the need replacing due to lack of care.

The new General tyres van tyre will cover almost 90% of van tyre sizes

General Van Tyres

Right to Repair Law- Could Brexit Affect our Right to repair Laws?

Right to Repair Law

Right to Repair Law; The European unions block exemption rules regarding “garage servicing” came up for revue in May 2010.

The reform was all about setting new rules to take into account the intensity of competition on the markets for the distribution of motor vehicles and spare parts. Also for the provision of repair and maintenance services. It covers cars, trucks and buses, and all types of garage small or large.

The Commission found that competition in the market for the sale of new vehicles is strong. In this light, the current sector-specific rules create an unnecessary straitjacket that prevents

Right to Repair Law
right to repair symbol

car manufacturers from organising their distribution systems as they see fit. The European Commission has therefore aligned the rules applicable to motor vehicle distribution. This applies with those that apply to distribution agreements in other sectors but with a three-year transition period to allow dealers to adapt to the new measures.

Right to Repair Law

Competition on the markets for repair and maintenance and for spare parts distribution is less intense. This is a risk to consumers who may be harmed by anti-competitive practices. This could push up Car Repair Costs when Servicing a Car. The garage Repair and maintenance industry is very important for consumers. Not only for reasons of safety and reliability. But also because repair bills account for 40% of the total cost to car owners. Unlike car prices, the cost of the average repair job and  servicing has actually risen over the past years.

Consumers are feeling the effect of rising repair bills. This also includes  servicing costs during the present crisis. They are more price-sensitive and drive older vehicles that require more regular maintenance. The EU Commission has put in place a tougher regime for these markets. They will make it easier to enforce the rules. Particular problematic issues include holding back technical information and not releasing spare parts, and refusing to honour warranties when consumers have their cars repaired at independent garage servicing facilities.

Independent garages and repairers such as Pellonautocentre are important because they give more choice to consumers. This helps to keep the price of  servicing and repairs competitive by putting pressure due to competitive pricing against main dealers. Also to  authorized repair networks. But for this to happen it is essential that garages can get the technical information necessary to do the repairs and carry out the work on increasingly sophisticated cars with increasing amounts of technology.

car servicing
car servicing costs would remain stable

Right to Repair Law

Withholding “technical information” will be dealt with directly under the EU Treaty rules on restrictive business practices (Article 101) since. The manufacturers , spare parts and repair shops generally have a larger market share in excess of 30%. In addition, Guidelines also being brought in contain detailed clarifications. As to the notion of technical information, cross-referring to Regulation 715/2007 on type approval of certain cars and all subsequent implementing regulations.

New rules will assure that garage servicing companies have access to technical information for models which are type-approved after 1 September 2009. By making a clear link with the 2007 car type-approvals Regulation. The EU Commission will ensure both consistency as regards access to technical information. For cars put in circulation before that date and allow the presentation of technical information to evolve and continue in line with technical progress.

The EU Commission remains committed to vigorously enforce the rules on access to technical information. This was demonstrated in four cases brought in 2007. This was to ensure that car manufacturers disclose the necessary information to independent repairers and garage servicing facilities. Garages the likes of Pellonautocentre.in the Calderdale area of West Yorkshire.

Right to Repair Law

By strengthening the enforcement of competition rules. Including the garage servicing sector and maintenance and spare parts markets. These new laws will contribute to creating a level playing field between car manufacturers and spare part producers and garage servicing.  Thus contribute to lower prices for spare parts. This has to be very good news for the garage servicing , garage repair and spare parts industry. This result must give great pride. To all the different groups and individuals that spent hard earned money lobbying and writing to their EU and local MPs. These new laws are similar to the “right to repair” laws in the USA.

The new Motor Vehicle Block Exemption Regulation,  will continue to help lower the cost of” GARAGE SERVICING” for 13 years until 2023.

The EU Commission will constantly monitor the situation in the markets for motor vehicle and spare parts distribution, as well as in the market for the provision of repair and maintenance services including garage servicing companies. The EU Commission will also monitor the application of the Regulation, in cooperation with National Competition Authorities and stakeholders. Once again the UK garage and motor industry can continue to work hard and give the public the service and competitive pricing they deserve.

Pellon Tyre and Autocentre thinks that the Right to Repair Law, coming from the EU will be kept when our government decides on which legislation to keep and throw out.

Right to Repair Law
garage servicing in Calderdale

TYRE WEAR-What you should be looking for on your tyres

TYRE WEAR

TYRE WEAR

Your TYRE wear should be checked once a week

Most ladies are not sure about checking  there tyres for wear. Come to think of it , neither do most men. So, the easiest way is to call into your local tyre and auto centre. of course, they would be only too pleased to check them for you.

You must look for premature uneven tyre wear. This is usually the first sign of a problem with your steering geometry. Consequently, could even indicate a major problem with the cars steering and, or suspension. Naturally, the first sign is that you will see a bald area appearing at the inside or the outside of your front tyres.

So, if you do notice that the tyre is wearing off at one side. Of course, it is important that you have your wheel alignment checked and adjusted.

If your tyre is wearing at the centre then you are running you tyres with too much pressure. For this reason, this needs to be adjusted. With the attention to making sure that  the correct pressures used for your model of car. Some cars nowadays have fall our wheels aligned, this means that the cars rear as well as front wheels may need adjusting, this is particularly common on the modern SUV type vehicles and 4x4s. This regular visual checking will also save you money as a new tyre for these types of vehicles will cost you well over £120 these days ,.

By having each one checked at regular intervals you will spot uneven  wear at an early stage and prevent damaged and expensive parts from becoming dangerous and costly. Most lady customers and indeed male customers can call into a local, reputable  dealer and have a free inspection by one of the staff. There is no excuses.

Another way that you may about a tyre problem is if you car tends to pull the left or right.

This is only spotted when a new tyre is fitted. Of course, when  the customer drives their car on the road for the first time. Firstly, the car steering wheel feels out of line. Pulling the vehicle to one side. Secondly, this is why you should have your Laser Wheel Alignment checked out. Especially, after you have had a new tyre or new tyres fitted. In other words, most garages have now got Wheel Alignment Machines .

customers do not understand the amount of hard work a tyre does. Including, how much punishment tyres take. In the light of them zooming down the motorway at 80 miles a hour. So you see why its so important to check yours  at regular intervals. safety is paramount!  tyres are the only things between you and an accident. Customers in the Halifax area of West Yorkshire can call in at any time for a free check.

More reading…www.carbibles.com/tyre_bible.html

Tyre Pressure-Tyre Tips-start of by looking after your tyre pressures.

Start with your tyre pressures

The first important thing to do to look after your tyres is to have the correct pressures checked on a regular basis, I prefer to have them checked every week, but at least every two week is better than not at all.

Make sure that you have yours checked by a professional company, it is important that you fit the correct mix of, are their radials? Are they directional? Never mix different

Tyre Pressure-Tyre Tips
Caravan tyre blowout due to under running under pressure

Types on the same axle for example directional with non-directional, or asymmetric the wrong way round. This is one of the problems with buying your tyres on the internet; you will not know which tyres are right or wrong until you come to have them fitted, it is a gamble that you may not want to take.

While you check your tyre pressures. So, you should test the tread depth; drivers should have 1.6 mm of tread across ¾ of the tread width from the centre out, once again your local tyre dealer will do this for you, or you can purchase a simple depth gauge from your local auto DIY store.

Tyre Tips

You should always look out for any damage to the tread and side walls, look for cuts and chunks missing out. If you are not sure to get some good advice.

Make sure that your wheels have had to balance; there is nothing worse than having a shaky steering wheel when driving on the motorway. If your tyres look to be wearing off on the edges, have your Car Wheel Alignment checked out, you may soon find out that your new tyres have worn out too quickly, so have your alignment checked out perhaps when having a service.

Look out for severe weather conditions such as snow in the forecast. If you are experiencing a severe winter, you may think about fitting proper Winter tyres for safety. If you are caught out in snow or ice do not skid too much, this will also damage them, I have witnessed a  tyre ripped apart from continuous skidding.

Tyre Pressure

Tyre Pressure-Tyre Tips;  Check your spare tyre and wheel changing equipment?

Tyre Pressure-Tyre Tips Check your spare. If you have got a car without a spare make sure you have enough emergency inflator liquid in your boot. Make sure you can change a wheel on your own, this may prove paramount in an emergency. Also, make sure that you have a jack and wheel brace that is in good condition when you use it.

Finally, if your car does not drive right or feels strange when cornering, it could be dodgy tyres, centres or even worse a steering problem so get them checked out.

How Eco Tyres Achieve Eco

Changing car tyres-When Should You Change Your Car Tyres? | Automotive Tools review

Changing car tyres

Changing car tyres and then report that they regularly check them. Here is a list about what you should be …

Eric Roberts‘s insight:

When indeed do we think about  Changing car tyres?

This is an interesting article from Automotive Tools Revue. You would think that it would be easy to determine when your tyres need changing, but it is the same as everything in life, some people know what to do, or what they are looking at and other people do not and have to ask for advice.

Watch for the Pellon Tyres sign Fortunately we are one of those trades that are only willing to help people with their tyre problems ! So, most tyre companies are only too willing to give a free tyre report for their customers. Many independent tyre retailers are affiliated to an organization . However, look out for an independent local garage. Many also have their own web site. Where you can find your nearest tyre retailer. Who will only be too willing to give your car a free tyre check . Also recommending when you should be Changing car tyres.

Look out for an Independent tyre depot in your area

If you do not have an independent tyre retailer in your area. Then I am sure that a local garage will do the job for them at no cost to the customer.

The first thing to look at before Changing car tyres. Of course, is to check your tyres and see if your tyres are worn on one side. Naturally, they will look as if they have no tread cut into the tyres. This is a sure sign that your tyres will need replacing ! Significantly, the car will also need a wheel alignment. This is a sign that the tyre have been scrubbed off at one side, because the wheel alignment was not set correctly.

The other way to check to see if it may be necessary for  Changing car tyres is to look for the small bumps of rubber that are set between the tread at 1.6 mm deep, this is the British Governments law for the tread depth that your tyres should be at, although we in the trade think that it should now be 3 mm because of the change in driving conditions since the last tyre laws were passed. These laws are pretty much the same in the USA and much of Europe to help keep the high standards of safety.

To conclude the best way  to check your tyres. Including winter tyres. So, is to take your car to your tyre retailer and they will check them for you free of charge.

 

See on www.tucfcpug.org