Of course, this is a point I have been making for the past twenty years at least. American tyre repair companies were the first to supply their customers with a reception. Including a decent waiting room. Firstly. this idea was replicated by Scottish entrepreneur Tom Farmer. When he visited American Auto centres. So, on his return home decided that this was the way forward. Implementing the new style reception areas into his early Kwik-fit empire.
Successfully, other Car Repair Garages and tyre centres all over the UK began to copy his style of operation. But many of the Auto Repair Services and car repair garages were too small . Subsequently, half of them were just back street dirty places. As a business model . These smaller operations would not have warranted money spending on them.
Generally though things began to improve
Altogether though it was a huge improvement and many tyre depots and Car Repair Garages where brought into the twentieth century and were fit for motorists to sit in while their car was been repaired, or their tyres were been fitted.
As time went on more and more ladies were taking up driving and the move to step up the facilities in the car repair garages was imminent. The customers wanted a better experience when visiting the garage or tyre depot for work doing on their cars. The main dealer garages started to introduce courtesy cars, to loan to their customers while work was been carried out on their cars, a good idea!
The courtesy car idea became a little tarnished when some of the garages started to charge for their use, or for insurance. I thought this was a negative affect and was not in the spirit of the idea. We at Pellon Tyres and Autocentre in Halifax UK provide courtesy cars for our customers, mainly because we are about two miles out of the town centre, and it allows our customers to go shopping or to work, while their car is been repaired.
Coffee machines and TV sets were added to receptions
Many of the switched on Car Service Garages offer their clients a free coffee machine in their reception. As well as a TV and up-to-date magazines for their entertainment. While they are waiting for a Car Repairs or an MOT or a tyre fitting. In my opinion this is what today’s modern consumer wants, this coupled with the fact that as I have said earlier, many of our customers are now ladies and they do not want to turn up to a dirty old Car repair garages in their nice clean clothes.
So this standard is the way forward and any garage or tyre fitting station that does not have customer facilities will fall behind and eventually perish.
Mintex Rally and Goodyear Tyres
This attached article takes me back to when I was branch manager for a leading tyre company, owned by Goodyear Tyres.
I became interested in rallying through a customer that wanted me to swap some rally tyre around on the wheels and other stuff like that. he said that he would put our company sticker on his car if we did the jobs for free. Many local drivers were self funded and paid for the expenses through their own pockets.
The guy would leave his tyres and wheels with us to repair at our own leisure. I began to take some interest in rallying, but only the tyre side of it. Word soon got round and my area manager told me about a rally car that our company actually sponsored.
The car was a Ford Escort Mk2 driven by a lady contestant.
Her tyres were of course made by Goodyear and I volunteered to attend the rallies and help out with the tyre fitting if any help was needed. After a few small meetings the car was entered into the much larger “Mintex Rally“. The rally was to take part in North Yorkshire close to where I lived near Huddersfield.
Chrissy Ashford was one of the countries leading lady drivers at the time (now sadly passed away). The Mintex Rally was one of the big ones. Goodyear Tyres attended with a huge truck full of spare built up tyres and wheels. The truck would be where the cars parked on their over night stops. If any tyres needed changing then we would do this at the night time stops.
I remember the weather was very icy and snowy.
The Goodyear truck was well equipped with the latest tyre fitting machine. A couple of my staff were also interested and would consequently turn up to help me. Although it was all free work, it did not matter because I was amazed how much that I learned about tyres and tyre compounds.
It was always a good talking point with my customers back at the depot. because of my first hand experience with the Goodyear tyres products and knowledge about the tyres performance including tread patterns and tyre compounds.
I remember making a good impression with Goodyear after breaking all sales records at my Huddersfield branch.
Mintex Rally and Goodyear Tyres.
TMD Friction and its renowned braking brand Mintex provided the stopping power to the latest round of the Historic Rally Car Register (HRCR), the largest historic rally championship in the UK. Formed in 1984, HRCR has
Pellon Autocentre is an MOT Testing Halifax station with over 20 years experience.
MOT Testing Halifax is part of a series of explanations. About, how the MOT Rules works to keep your car safe and legal. When you prepare your car for the MOT test, the follow advice will apply. Especially, when dealing with wheels and tyres. The first thing to check are the wheels. As a result, if you have alloy wheels. Because, you should check for serious damage and cracks. Also, you must have a full set of wheel nuts fitted. If your car has steel wheels and plastic hub caps. Of course, the nuts will not be checked by the tester. Thus, they will only be checked if you remove the hub caps before the car is tested.
If any nuts are missing then this will result in a failure.
According to the DVLA MOT Rules. The tyre condition is very important. Testers look for any side wall damage and for any cuts or damage to the tyre tread. The tester will also check the tread depth. Using his official tread depth gauge. The legal limit is 1.6 mm across three-quarters of the tread width . This can be detected by a visual look at the tyres. Of course, before you present the car for a test. Tyre manufacturers build into the tyre treads a wear indicator bar. For when the tyre wears down to the bar a bald patch is visible. Police officers also use these bars as away of a quick check of tyre condition. Especially, when stopping a motorist for a check over.
Spare wheels and tyres are not part of the MOT test,
MOT Testing Halifax. You may not present a car for a test with a temporary spare on the car.Also, you must present the car with the best four wheels and tyres on your car. Tyre sizes are checked on the car on the same axle. But other information such as load ratings are not checked.Because, this is deemed as too technical. As a result, some cars may break the law. They are not part of an MOT test and therefore will not fail.
It is always good practice to have your car checked out or have a service when you have your car tested, this will ensure that your car is legal and safe. Pellon Autocentre is leading MOT Testing Halifax area.
Pellon Tyre and Autocentre offer car and van servicing and repairs to all makes of vehicles.
Continental tyres boost
Continental tyres boost high-performance tires at Korbach plant
KORBACH, Germany—Continental A.G.
Continental tyres keep on moving forward
Significantly, this is just one of the expansion plans . Including, a Continental tyres boost for the giant tyre company of Continental. Consequently, the Continental Car Tyres company and all its subsidiaries have leaped ahead of most of its
Continental Seal tyres protect the tyre from nail penetrations like this one competitors in recent years due to some innovative new products such as the “Seal Tyres” that contain a protective layer of sealant made of polymers, that stop the tyre from deflating when penetrated by a screw or a nail.
Continental tyre Sport Contacts
The protective layer is inside the Seal tyres, just underneath the tread area. Other products to give a Continental tyres boost include “runflat technology” and new tyres that are greener and lighter to save on emissions for new EV and electric vehicles, altogether an impressive portfolio of products.
Continental tyres boost their market share by continuously adding new tyre products to their range. One of their latest tyre products is a new winter tyre the Vanco 4 season 2 tyres.
Here in 2020, then Continental tyres are still steaming ahead as one of the worlds leading tyre manufacturers. Although we here at Pellon Tyres support Continental , we enjoy the privilege of selling General Tyres. Of course General, were bought out by Continental tyres for their expertise in the design and manufacture of the General 4×4 tyre range ! Including the world renowned “General Grabber”range of 4 x 4 tyres.
Of course, General also make a range of summer tyres and importantly, a great winter tyre range. With attention to their range of tyres been able to fit probably 99% of European cars.
Of course general tyres are also sold at a lower price range. Because of this the tyres are very popular here at Pellon Tyres in halifax.
See on www.rubbernews.com
Continental tyres will continue to play a big part in the development of the Pellon Tyres business plan going forward past 2021.
Female Customer Drove over 20 mile on this Punctured Tyre ?
This is one of the strangest stories I have heard in the past two years. A lady customer called in to claim that she had a service done
to her Audi estate about a month ago, and the car was now acting very strangely. She said that when the car was going round the bend she could feel it swaying slightly, but it was steering perfectly normal on the straight roads. We asked her how long the car had been doing this and she said that for a couple of days or about twenty miles. We went to put the Audi on the ramp, but noticed the car was sloping to one side ?.
When we checked ,she had a tyre that was completely ripped off on one of the side walls.
This Punctured Tyre had in fact been driving with the same characters as Continental Run Flat Tyres, for more than twenty miles. The lady customer had not suspected anything because the car had not swerved violently or even veered from side to side, as you might expect from a big car such as the Audi estate.
The Punctured Tyre is the one shown in this blog and the ripped off side-wall can be easily seen. Credit should also be given to the Continental Sports Contact that took the battering, although not a run-flat it did remarkably well.
So to follow up on this ! Have you noticed all the old tyre treads and pieces of rubber tyre treads ! That are present on the side of the roads and motorways. Especially car tyre treads.
Pellon Tyre and Auto-centre offer car and van servicing and repairs to all makes of vehicles. We are members of Unipart Car Care centres. Giving a nationwide guarantee for all our work and parts. Of course ,we also sell run-flat tyres online such as the Bridgestone safeguard tyres. Of course, from our website www.pellonautocentre.com by using the tyre selector and choosing your tyre size. We offer courtesy cars to local motorists who need to go to work and leave their car with us for work doing. We are also an official MOT testing station and are members of Motor-codes, who carry out checks for high standard of equipment and workmanship.
Customers Satisfaction Ratings
Customers Satisfaction Ratings
I must admit that in most of my years as a garage owner then customer satisfaction ratings were never known. Of course up to the advent of the modern computers then there was no such things as ratings fro your customers. So its become a thing of the future! And why not. Importantly, it is one of the best indicators that your business is doing well. Whatever type of product or service that you are selling.
Another happy positive is that when you have high ratings then its no coincidence that your business will be thriving. Anyhow thats my experience! Consequences, also set out other parameters, that give will the thriving business the best results. In my opinion number one factor is having the right staff. Especially when in the garage situation.
Garage owners just dont get it !
Of course the garages of today have got a lot to thank for the starting of the “Kwik-Fit” era. Coming out of an American idea from the infamous Tommy Farmer, then fast fits brought the garage industry into the 21st century. Incidentally we do still have the dirty back street type of garages and scruffy second hand tyre shops for all to see. However the garages that prosper will have all the right mixtures of ideas and cleanliness that the modern driver s are looking for. This also reflects on the particular garage businesses ratings of customer satisfaction.
These days of consumerism mean that we all have to try harder, be more polite and generally “bend over backwards”. So to keep our ratings high. Consumers are very savvy and will freely give a business a good review. Strangely enough there does not seam to be a middle of the road review! At least not with us at Pellon Autocentre. Most reviews are in fact 5 stars which is excellent for us. However, we get the odd customer who will give us just a 1 star rating.
I must confess that I used to hate this. Although very rare then it is all part of system. We will never please everybody! Now I take the time to look into this. So, when we receive a low rating then I now investigate the poor result. Then first thing that hits me is that my excellent staff always know about the circumstances. I truly believe that there is a certain type of person who is never going to be happy.
Whatever and wherever they go, these people are trouble.
So, I know before I say anything that my staff know exactly what has happened. Believe me or not it is always the customer that has caused the problem leading to them giving us a 1 star rating. Importantly, we do make mistakes! After all we are only human. But a good garage will handle any problem in the correct manner. Always changing a possible bad situation into a good outcome. This includes all our garage services and products. Including tyres and associated services. and MOT testing.
Finally we do have good reviews on Google and Facebook. But in my opinion our online tyre portal www.pellontyres.co.uk is the most accurate and is not open to any low score abuse from “keyboard warriors”. Subsequently, trying to knock your reputation by giving a false low score. Bellow I have published our excellent results and would like to thank our great customers. So, for taking the time and energy to give us the results that all businesses dream about.
Net Promoter Score Results
What does your NPS score mean?
Your NPS score tracks customers on how they represent your company to their family, friends and colleagues.
- A negative score means you have more Detractors than Promoters and your organization is unlikely to grow.
- A NPS score of above 0 is considered to be good.
- A NPS score above 50 is considered to be exceptional. This also indicates that awareness of your organization will grow through word-of-mouth marketing.
The NPS score is calculated by subtracting the percentage of Detractors (those who scored your fitting centre as a 0-6) from Promoters (those that scored your fitting centre as 9-10). This generates your Net Promoter Score.
Many Thanks from me and all my excellent staff for their contribution to having great Customers Satisfaction Ratings.