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Garage Owners in Shaky Times

Annual MOT Testing-Two Old Timers-Call Into Pellon Auto Centre For their Annual MOT Test

Two Old Timers Call In For

Two Old Timers Call In For
The old cars side by side

Annual MOT Testing.

Happily, I have said before, that this is a great time to be involved in the auto trade. Of course, as the owner of a successful auto centre. Then we take every day as it comes.  Consequently, apart from the work that we have booked in for that day. So, we had a run of cars that were all affected by “pothole” damage.

So, the first car was a Ford Fiesta ! Suffering from a broken coil spring . Caused by running into a pothole ! Incredibly, the second was a Vauxhall Corsa, with yet another a broken coil spring . Unluckily, the spring had also penetrated the front tyre ! Once again caused by hitting a pothole !

Thirdly the damaged car was a VW Sirocco that hit a pothole and bent his steering arm. Urgently, we managed to fit these cars in between our car services. Consequently, that were already booked in . Happily for the customers we managed to carry out the repairs and we all had a good day !

After lunch, we had another bit of excitement for me.

Unbeknownst to me, we had two vintage cars booked in for their Annual MOT Tests. Significantly, the first car was a regular one for us. So, it was a Rolls Royce tourer. With a 5.6-litre engine and built in 1936. Of course, the car easily passed the test. Apart from a Brake switch light, which we repaired on site. The company who own the vehicle always give their car a pre-mot test. Of course before it is brought into us for the MOT test. But the brake light switch must have been overlooked.

The second car that turned up was a black A35 Austin saloon. Manufactured in 1958 (I was ten years old then). Respectfully, the car was owned by the great, great Aunt of the woman who now owns the car ?

So, the Aunt passed the car onto her niece who later died. Subsequently, the car was then passed onto her niece, who is the current owner. Incredibly, the car was last serviced in 1990. Having only done 2000 miles, (it was then used to tootle around town in). The car has a 948 cc engine

Annual MOT Testing
Annual MOT Testing; Old 1958 A35 saloon car in for MOT Testing

with drums on the front brakes. Including an old fashioned rod braking system at the rear.

The car was then mothballed for the last ten in a barn

So the latest in a line of nieces decided to bring it out and restore the car. She asked for the service of a local mechanic, who looked at the car to assess its condition. Incredibly, the  car only required a new battery and started up the first time. Urgently, the brakes needed some work doing on them! Then he handed the car over to us for its mot test. Lastly, the brakes were sorted using parts from an old MG Midget. Pleasantly, the engine was in immaculate condition and had only done 6000 miles.

Passed mot test with flying colours

The old Austin had a new 063 ApolloPower battery fitted and passed the mot test in tip top condition apart from some very slight corrosion and will see driving up and down the street of Halifax here in West Yorkshire UK this summer. I just love these cars with a bit of history and a story behind them. The A35 was also fitted with cross ply tyres to the front and radials to the back.

Annual MOT Testing
Brake Problems

Car Brakes-Entering the FRICTION ZONE — Older vehicle PARC sees increase in Car brakes sales

Entering the FRICTION ZONE — Aging vehicle parc ripe for car brakes sales Car Brakes-Entering the FRICTION ZONE

Tire Business

“Where before when a vehicle reached 10 years or 11 years, consumers were thinking of selling it, now they’re thinking of, ‘How can I keep my car going?

Eric Roberts‘s insight:

This is a very in depth articles about car brakes

Un-reasonably,  car brakes are very often taken for granted. So, in other words car owners will just pull into your garage and leave their car. Because there is a banging or rattling noise coming from the front of the car.

This is usually a good indication that the brakes have failed, or are failing ! But brake jobs do follow a pattern.

The spring time is usually the time for our customers car brakes to start going wrong . So, and needing repairing. Of course, in my opinion I think that it is because that drivers use their  brakes. Of course, much more in the winter months and therefore the brake pads and discs .

car brakes
A nice new set of brake discs fitted

Drivers almost always wait until the last minute to have them repaired and consequently cause more damage to the brakes.

For example a simple job like a set of brake pads replacing may turn out to be more complicated and end up the car needing new discs, or a seized up brake caliper.

This will result in a larger garage invoice for the customer. The secret is to get a free brake check at your local garage. most garages here in the UK will give a car a free brake check and give the customer a quote for the required work. We are members of the Independent Car Care Centres who also offer a nationwide guarantee throughout the UK and a free brake check on all makes and models of cars.

All this culminates as a good time of year for doing brake work, especially the many older cars that our customers are now hanging on to longer and having them repaired instead of replaced.

See on www.tirebusiness.com

 
Garage Owners in Shaky Times

UK motorists-1 in 10 think the MOT test is Only an OPTION?

UK motorists,mot test

Millions of UK motorists are clueless

about the legal requirement for MOT test, insurance and road tax (Mot’s only cover approx 20% of your car being checked but servicing covers approx. 70% as i was told when i last…

Eric Roberts’ insight:

As the owner of an MOT test station

Of course, I do believe these figures from the excellent Auto express magazine. Significantly this article makes interesting reading ! Stating that 10% of UK motorists . Many car owners do not know that the MOT test is compulsory ! Importantly,  on cars that are over three years old.

The British government are computerizing the vehicle system. Including the whole system of car insuring and road tax along with the DVLA MOT Rules. In my opinion, they would be better off aligning the three systems. This of course would make it much easier to regulate and also for ease of use to the vehicle owners.

So, enabling it impossible to have one thing without the other ! Of course, at the moment, they are not aligned . Incredibly, you could have a car insured without an MOT test. In my opinion, this will be the Governments aim. Because at the end of this year the road tax disc will be abolished and the system will go online. Making it easier for the UK motorists, the List of New MOT Rules and  details will probably have to be entered along with the insurance details. Thus tightening up on the whole system which is at the moment flawed.

Today 2019, then this as all been implemented. Therefore no UK vehicles have to show a tax disc ! Vehicle data is all computerised and also available at any time for police officers to check.

Hi I would like to introduce myself. Working in the Garage and tyre and Battery business now for 40 years. So. Working for a couple of national tyre companies before starting my first business. Of course, I now own a company here in the UK called Pellon Tyre and Auto-centre. Blogging about anything to do with cars and their related products. Naturally, that will help my business.

See on www.autoexpress.co.uk

Britains Motorists-forking out hundreds on unexpected car repair costs – Easier (press release)

Britains Motorists

Britains Motorists

British motorists forked out hundreds of pounds last year repairing whining engines, wonky wheels and patching up scrapes and dents, according to a recent…

Eric Roberts‘s insight:

Car Servicing has been put on the back burner by Britains Motorists?

So, in this good article. Hence, by the” countrywide independent garage scheme” . They carried out a straw poll of 100 UK motorists. Consequently they found that many of them had car repair bills of up to £500! In fact 64% of them, to be precise. Of course, this is no surprise to me . As I believe that many UK motorists have failed to have their cars serviced, in the past two years.

This neglect will lead to all kinds of problems affecting  their cars and the cars performance. We see the effects of this all the time, but I think that the most common problem is the brakes. If the cars brakes are checked on a service, then the usual things that need replacing are the pads, this together with a good brake cleaning is usually all that is required. The problem then is that if the car is not serviced, then the Brake pads wear even further down before getting down to the metal plate. This then affects the brakes especially the Disc Brakes.

New Brake Discs and Car Brake Pads fitted

 

then becomes metal on metal then the discs get damaged and they may need replacing. Other problems include the brake cylinders overheating and leaking and the problems can go on and on, always leading to a bigger repair bill for the UK motorists.

This is also a problem with the modern engines. The engines these days are controlled by a computer system in the car and if the filters and oil are not changed then the parts that are part of the engine management system can start to fail and the engine light will illuminate in the cars dashboard, often causing panic amongst the drivers who come into us garages to have the problem checked out. Sometimes the problem is a simple one and the car only requires an oil and filter change and other times it could be more complicated, but in the main most of the causes are due to the car not having a service and general neglect.

Although we are not members of the country wide garage scheme, we are not now a member of the Unipart Car Care Centres (UCCC), but we all share the same thoughts and know what the problems are likely to be if the car is not serviced.

Mot will find any mechanical problems

 

Another slightly worrying trend amongst car drivers is the concept of using the annual MOT Test as a gauge for the condition of their car. The MOT test is not the same as having a regular service, and although the test is fairly strict it is not the same as having a good service say once a year. The UK motorists  can then keep an eye out on such things as your oil levels and tyre pressures and check your own light bulbs.

We all understand that money is tight but in my opinion the failure to service your car will lead to the UK motorists having bigger problems and bigger repair bills.

 

 

See on www.easier.com

Waste Tyre Uses- there are many uses of scrap tyre now including these great planters.

Waste Tyre Uses

Waste Tyre Uses

Correct tyre disposal is in all our interest. Old tyres are just part of the problem of recycling all our waste. During recent times we have started to solve the problem of mass disposal of our scrap tyres. Hence, they are now turned into many useful items. Importantly, such as tarmac chipping where the small pieces of rubber are shredded. So, these rubber chips are added to tarmac to give a quieter road surface. The other big use is that they are used to power cement kilns. Thus, which are specially heated to dry out the liquid cement in large kilns. The kilns are designed not to emit any smoke into the atmosphere, making this a very green process.   

Waste Tyre Uses

In essence, the thing that I am pleased with is the millions of ways that ordinary people have found ways to use our old car tyres to make different items. Some make clothing and jewelry, but the main items are made into garden objects and I think that they look really good. I am starting to show some of these ideas on my blog and hope to inspire people to use a few old waste tyres into making similar things.

Waste Tyres Uses-Collected from any tyre depot for free

Waste Tyre Uses

Ultimately, tyre depots would only be too pleased to let any gardener take scrap ones. Of course, to be used as planters. Here in Halifax UK we are only too pleased to help anyone out with some old ones.

So, to bring things up to date, then gardening has become more popular in 2020. Subsequently, due to the terrible covid 19 lockdown that we here in the UK have had to put up with. People have taken up a greater interest in nature! Including a rise in the number of gardeners. Given these points, people in smaller gardens have taken to container based gardening. Including using old tyres again.

MOT Testing Halifax-Wheels and Tyres-Explained

Pellon Autocentre is an MOT Testing Halifax station with over 20 years experience.

MOT Testing Halifax
MOT Testing Halifax

MOT Testing Halifax is part of a series of explanations. About, how the MOT Rules works to keep your car safe and legal. When you prepare your car for the MOT test, the follow advice will apply. Especially, when dealing with wheels and tyres. The first thing to check are the wheels. As a result, if you have alloy wheels. Because, you should check for serious damage and cracks. Also, you must have a full set of wheel nuts fitted. If your car has steel wheels and plastic hub caps. Of course, the nuts will not be checked by the tester. Thus, they will only be checked if you remove the hub caps before the car is tested.

If any nuts are missing then this will result in a failure.

According to the DVLA MOT Rules. The tyre condition is very important. Testers look for any side wall damage and for any cuts or damage to the tyre tread. The tester will also check the tread depth. Using his official tread depth gauge. The legal limit is 1.6 mm across three-quarters of the tread width . This can be detected by a visual look at the tyres. Of course, before you present the car for a test. Tyre manufacturers build into the tyre treads a wear indicator bar. For when the tyre wears down to the bar a bald patch is visible. Police officers also use these bars as away of a quick check of tyre condition. Especially, when stopping a motorist for a check over.

Spare wheels and tyres are not part of the MOT test,

MOT Testing Halifax. You may not present a car for a test with a temporary spare on the car.Also, you must present the car with the best four wheels and tyres on your car. Tyre sizes are checked on the car on the same axle. But other information such as load ratings are not checked.Because, this is deemed as too technical. As a result, some cars may break the law. They are not part of an MOT test and therefore will not fail.
It is always good practice to have your car checked out or have a service when you have your car tested, this will ensure that your car is legal and safe. Pellon Autocentre is leading MOT Testing Halifax area.

Pellon Tyre and Autocentre offer car and van servicing and repairs to all makes of vehicles. 

Potholes Damage Tyres-every mile on Calderdale Roads – Halifax Evening Courier

Potholes Damage Tyres

Potholes Damage Tyres

‘One pothole every mile’ on roads Halifax Evening Courier It added that UK councils had received 32,600 compensation claims in 

Eric Roberts‘s insight:

Potholes damage tyres

This is the sort of thing that we have been harping on about for years. Year after year we all complain about the potholes but nothing seems to get done.

Potholes Damage Tyres
Potholes Damage Tyres and cause Broken springs which are one of the many problems that can be caused by damaging potholes.

most of the potholes are due to poor road repairs by contractors, but i suppose that the locals councils should have guys to check the contractors workmanship along the way to check their workmanship.

I must admit that this year in the Kirklees district of West Yorkshire, we seem to be having road works coming out of our ears, indeed the main Bradley to Barnsley road was closed for total resurfacing because of the potholes, for at least two weeks, but they have repaired all the horrible potholes and the road is now a pleasure to drive on.

The effects of these potholes are that Potholes Damage Tyres,

Including, wheels and suspension. Especially the coil springs. There are many drivers now  Claiming for Potholes Damage compensation. Putting claims into the local councils for Potholes Damage Tyres . At one stage we were having to fail a large percentage of MOT tests .Because of the broken springs. due to potholes and speed bumps. here in the Halifax area.This excellent article tells of some of the figures and costs relating to these holes in the road.

We are now in the year of 2020! Potholes are still a problem all over the UK. Consequently, the government has thrown millions at the problem. However potholes are still a major problem. Including on our high speed motorways.

Garage Owners in Shaky Times

MOT Test Combined with Car Servicing | FindGarage.Co.Uk

MOT Test Combined with Car Servicing

MOT Test Combined with Car Servicing

Unlike an MOT test, servicing is not a legal requirement for your vehicle. However, you will probably find that regular servicing can help to keep everything.

Eric Roberts‘s insight:

We all must be responsible for our cars servicing and MOT test

Sometimes I find it a great shame. Incredibly,  that we in the motor trade. Insistently, have to keep harping on about servicing your cars. One of the main excuses in recent times! Of course, has been the recession. Recently, car drivers just haven’t had any spare cash to spend on their vehicles. Consequently, we have all seen people just putting £10’s worth of fuel into their cars at the filling station? Ridiculous, but true !

In my opinion I think that these people should have some kind of a budget. A sort of “piggy bank” and save to have their vehicle serviced. Including any mechanical work required when it goes in for its annual MOT test. Incidentally it is estimated that 4.7 million miss their mot testing date. I am sure that drivers either just flaunt the law or are not aware that driving your

mot test
Popular MOT Test sign seen throughout the UK

car without a valid MOT test certificate is an offense reference section 47 of the 1988 Road Traffic Act.

Also driving without an MOT test will make your insurance invalid and you may receive a fine of up to £1000. Is it really worth it, when you can have an MOT test and a service for most average family saloons for around £150? If you are not sure where you can go for your vehicle serviced you should go online and look for your nearest local independent garage they will offer you excellent service at a fair price.

Once you have had your MOT test and service you should be safer for another year, although I recommend that you have an engine oil and filter change in between the tests to be on the safe side. Also do not forget check your levels at regular periods, say once a week and top them up when required.

Here we are now at the back end of 2020, nearing Christmas time and the price of fuel has plummeted. The only problem is that the price of oil and petrol is not following as fast. The experts say that it may take a little longer for this to take place, but i was just wondering if services on cars wold be also coming down. I am not so sure , but i suspect so.

MOT Test Safer Roads-The annual MOT Test make our roads a safer place to drive on.

MOT Test Safer Roads

MOT Test Safer Roads

Some motorists may think that the ministry of transport (VOSA) are in a money making  racket. Because you have to take your car to be MOT tested every year to pass a roadworthy test. But they do not see that having those MOT tests, . Actually help prevent accidents and cut down on road deaths by keeping badly maintained vehicles off the road.

By carrying out an MOT test every year on vehicles that have been on the road for three years from their first registration, VOSA has successfully managed to lower the number of unsatisfactory cars on the road, making things safe for the rest of us.

MOT Test Safer Roads
MOT Test makes Safer Roads

So if you have had your car for at least three years then you need to find your nearest MOT test  station and have your car MOT tested. The easiest way is to book online, you can search for MOT Halifax if you need to find your nearest testing station if you live in the Calderdale area of West Yorkshire.

MOT Test Safer Roads-Any testing station?

It is possible to take it to any testing station to have it tested there.Consequently, you can be on your way home soon after you get a test completed. The only thing you need to know. Hence, is that they are a fully accredited testing station. Able to carry out a thorough and legal test. It is also important that they don’t let you get away with small mechanical faults. Of course that would affect  the road worthiness of your vehicle.

After all, this will defeat the whole purpose. Thus, of having the tests carried out in the first place. You want to make sure that your vehicle gets through the test as smooth as possible. As a result, there are many checks that need to be performed. During the MOT Test , your car has to meet the standard. So, for ,these checks. Consequently, you will be ready to go home in no time with a pass. The bodywork on your car needs to be in good condition. Therefore, no rusting or rotten holes. The fuel system, emissions tests and exhaust system. All needs to be good working order without any excessive CO2 than is required.

MOT Test Safer Roads-Your car could fly past the MOT test

Seat belts and seats must not be rotted and be able to keep you secured. Your brakes must still have enough pads left in them before the next brake check, and your tyres need enough tread to make sure you have the minimum legal requirements. . Make sure your lights and indicators are in good working order and your wipers must be in good condition to ensure they clear the windscreen when it is raining and the rubber blades are in good shape. Your steering and suspension need to be within regulation standards to make sure you are able to control the movement of the vehicle no loose worn parts. Your registration, plates and Vehicle identification need to be in good order as well. So look after your car and it should fly through the MOT Test Safer Roads.

Customers Satisfaction Ratings-Blowing our own Trumpet! Pellon Auto Centre Halifax UK

Customers Satisfaction Ratings

Customers Satisfaction Ratings

Customers Satisfaction Ratings

I must admit that in most of my years as a garage owner then customer satisfaction ratings were never known. Of course up to the advent of the modern computers then there was no such things as ratings fro your customers. So its become a thing of the future! And why not. Importantly, it is one of the best indicators that your business is doing well. Whatever type of product or service that you are selling.

Another happy positive is that when you have high ratings then its no coincidence that your business will be thriving. Anyhow thats my experience! Consequences, also set out other parameters, that give will the thriving business the best results. In my opinion number one factor is having the right staff. Especially when in the garage situation.

Garage owners just dont get it !

Of course the  garages of today have got a lot to thank for the starting of the “Kwik-Fit” era. Coming out of an American idea from the infamous Tommy Farmer, then fast fits brought the garage industry into the 21st century. Incidentally we do still have the dirty back street type of garages and scruffy second hand tyre shops for all to see. However the garages that prosper will have all the right mixtures of ideas and cleanliness that the modern driver s are looking for. This also reflects on the particular garage businesses ratings of customer satisfaction.

These days of consumerism mean that we all have to try harder, be more polite and generally “bend over backwards”. So to keep our ratings high. Consumers are very savvy  and will freely give a business a good review. Strangely enough there does not seam to be a middle of the road review! At least not with us at Pellon Autocentre. Most reviews are in fact 5 stars which is excellent for us. However, we get the odd customer who will give us just a 1 star rating.

I must confess that I used to hate this. Although very rare then it is all part of system. We will never please everybody! Now I take the time to look into this. So, when we receive a low rating then I now investigate the poor result. Then first thing that hits me is that my excellent staff always know about the circumstances. I truly believe that there is a certain type of person who is never going to be happy.

Whatever and wherever they go, these people are trouble.

So, I know before I say anything that my staff know exactly what has happened. Believe me or not it is always the customer that has caused the problem leading to them giving us a 1 star rating. Importantly, we do make mistakes! After all we are only human. But a good garage will handle any problem in the correct manner. Always changing a possible bad situation into a good outcome. This includes all our garage services and products. Including tyres and associated services. and MOT testing.

Finally we do have good reviews on Google and Facebook. But in my opinion our online tyre portal www.pellontyres.co.uk is the most accurate and is not open to any low score abuse from “keyboard warriors”. Subsequently, trying to knock your reputation by giving a false low score. Bellow I have published our excellent results and would like to thank our great customers. So, for taking the time and energy to give us the results that all businesses dream about.

Net Promoter Score Results

What does your NPS score mean?

Your NPS score tracks customers on how they represent your company to their family, friends and colleagues.

  • A negative score means you have more Detractors than Promoters and your organization is unlikely to grow.
  • A NPS score of above 0 is considered to be good.
  • A NPS score above 50 is considered to be exceptional. This also indicates that awareness of your organization will grow through word-of-mouth marketing.

The NPS score is calculated by subtracting the percentage of Detractors (those who scored your fitting centre as a 0-6) from Promoters (those that scored your fitting centre as 9-10). This generates your Net Promoter Score.

Many Thanks from me and all my excellent staff for their contribution to having great Customers Satisfaction Ratings.

Eric Roberts

eric roberts