Although these things should be brought out in the open, then it gives the garage trade a bad name. On the other hand though, it helps the good garages work harder to achieve the best customer care. As a result of being in the garage trade for over forty years, I discovered at the very beginning that honesty pays.
Running a successful garage involves many things and starts with honesty and great customer care. Garages that rip people off, will eventually get their comeuppance! it never fails. Busy garages are the ones that come highly recommended from the friends and families of existing happy customer.
Of course we dont pretend that we can please everybody. In fact this would be an impossible task ! but we usually find that a customer that does not appear to be satisfied has other issues in their lives and simply takes out their anger on us or any other person that may get in their way!
One thing I must say is that, the only problem with being popular is that we are always busy and sometimes customers get angry when they cant have their car serviced or repaired sooner than they want. Of course, we usually find that they have left it until the last minute. This is most relevant, with our MOT Test customers. For some unknown reason many drivers leave their MOT test booking until the very last minute.
Dodgy garages-Last minute bookings
lat minute bookings are a problem to our customers and we do accommodate them at short notice. However, we are trustworthy remembering that their are dodgy garages out their that do not carry out proper testing to cut corners and time. The servicing issue is easy to rectify. Dodgy garages do not carry out the correct service procedure. It is well known and easy money to these rogue traders.
If you are not sure about your garage as to carrying out the correct servicing. Then ask them for the old parts that should have been replaced during the service. Good honest garages will do this without hesitation !
Bad boys do eventually get caught up with, as this garage did in Canada?
WE’VE all been baffled and infuriated by the size of a mechanics bill, but a Canadian motorist has the video evidence to justify it.