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Britains Motorists-forking out hundreds on unexpected car repair costs – Easier (press release)

Britains Motorists

Britains Motorists

British motorists forked out hundreds of pounds last year repairing whining engines, wonky wheels and patching up scrapes and dents, according to a recent…

Eric Roberts‘s insight:

Car Servicing has been put on the back burner by Britains Motorists?

So, in this good article. Hence, by the” countrywide independent garage scheme” . They carried out a straw poll of 100 UK motorists. Consequently they found that many of them had car repair bills of up to £500! In fact 64% of them, to be precise. Of course, this is no surprise to me . As I believe that many UK motorists have failed to have their cars serviced, in the past two years.

This neglect will lead to all kinds of problems affecting  their cars and the cars performance. We see the effects of this all the time, but I think that the most common problem is the brakes. If the cars brakes are checked on a service, then the usual things that need replacing are the pads, this together with a good brake cleaning is usually all that is required. The problem then is that if the car is not serviced, then the Brake pads wear even further down before getting down to the metal plate. This then affects the brakes especially the Disc Brakes.

New Brake Discs and Car Brake Pads fitted

 

then becomes metal on metal then the discs get damaged and they may need replacing. Other problems include the brake cylinders overheating and leaking and the problems can go on and on, always leading to a bigger repair bill for the UK motorists.

This is also a problem with the modern engines. The engines these days are controlled by a computer system in the car and if the filters and oil are not changed then the parts that are part of the engine management system can start to fail and the engine light will illuminate in the cars dashboard, often causing panic amongst the drivers who come into us garages to have the problem checked out. Sometimes the problem is a simple one and the car only requires an oil and filter change and other times it could be more complicated, but in the main most of the causes are due to the car not having a service and general neglect.

Although we are not members of the country wide garage scheme, we are not now a member of the Unipart Car Care Centres (UCCC), but we all share the same thoughts and know what the problems are likely to be if the car is not serviced.

Mot will find any mechanical problems

 

Another slightly worrying trend amongst car drivers is the concept of using the annual MOT Test as a gauge for the condition of their car. The MOT test is not the same as having a regular service, and although the test is fairly strict it is not the same as having a good service say once a year. The UK motorists  can then keep an eye out on such things as your oil levels and tyre pressures and check your own light bulbs.

We all understand that money is tight but in my opinion the failure to service your car will lead to the UK motorists having bigger problems and bigger repair bills.

 

 

See on www.easier.com

Garage Owners in Shaky Times

Car Repair Garages-This is the way forward for car repair garages? ChipsAway in Abingdon puts customers first.

Car Repair Garages
Smart receptions in the car repair garages like this should be the norm in 2013

For the car repair garages to survive they must have modern facilities for their customers.Car Repair Garages

Of course, this is a point I have been making for the past twenty years at least. American tyre repair companies were the first to supply their customers with a reception. Including a decent waiting room. Firstly. this idea was replicated by Scottish entrepreneur Tom Farmer. When he visited American Auto centres. So, on his return home decided that this was the way forward. Implementing the new style reception areas into his early Kwik-fit empire.

Successfully, other Car Repair Garages and tyre centres all over the UK began to copy his style of operation. But many of the Auto Repair Services and car repair garages were too small . Subsequently, half of them were just back street dirty places. As a business model . These smaller operations would not have warranted money spending on them.

Generally though things began to improve

Altogether though it was a huge improvement and many tyre depots and Car Repair Garages where brought into the twentieth century and were fit for motorists to sit in while their car was been repaired, or their tyres were been fitted.

As time went on more and more ladies were taking up driving and the move to step up the facilities in the car repair garages was imminent. The customers wanted a better experience when visiting the garage or tyre depot for work doing on their cars. The main dealer garages started to introduce courtesy cars, to loan to their customers while work was been carried out on their cars, a good idea!

The courtesy car idea became a little tarnished when some of the garages started to charge for their use, or for insurance. I thought this was a negative affect and was not in the spirit of the idea. We at Pellon Tyres and Autocentre in Halifax UK provide courtesy cars for our customers, mainly because we are about two miles out of the town centre, and it allows our customers to go shopping or to work, while their car is been repaired.

Coffee machines and TV sets were added to receptions

Many of the switched on Car Service Garages offer their clients  a free coffee machine in their reception. As well as a TV and up-to-date magazines for their entertainment. While they are waiting for a Car Repairs or an MOT or a tyre fitting. In my opinion this is what today’s modern consumer wants, this coupled with the fact that as I have said earlier, many of our customers are now ladies and they do not want to turn up to a dirty old Car repair garages in their nice clean clothes.

So this standard is the way forward and any garage or tyre fitting station that does not have customer facilities will fall behind and eventually perish.  

car repair garages
A smart reception like this one will be important for the car repair garages survival in the future