Apollo Tyre 2 Year Warranty
Apollo Tyre 2 Year Warranty a good thing or not?
Throughout my long spell in the tyre trade. Naturally, there have been many ways that tyre companies have attracted customers to their tyre products.
“What goes around comes around” as they say, many of the tactics for selling tyres have been seen before. This includes the Apollo warranty offer. I am knocking this offer, in fact I am an Apollo tyre dealer and it is something that I have always tried to do in the past.
I say tried because it is how the customer has reacted. Therefore, I would come to the decision as to supply the driver with a new tyre or not. As part of our customer relations, we always try to help a customer that has fallen fowl of a damaged tyre, after they have purchased a new tyre, it is always depressing when they damage the new tyre (whether accidental or not), after only a few days.
Most tyre accidental damage is caused by the usual culprit “a nail or a screw”. In this case we would try to repair the tyre “free of charge”. If the tyre was not repairable and the customer has had a reasonable attitude we would then exchange the tyre free of charge.
As you may have noticed I say “reasonable attitude”? Some people come in to our reception shouting and bawling about “how crap” our tyres are? These people have attitude problems and nothing we say would have appeased the situation.
This is where the Warranty would come in.
If they had purchased Apollo tyres then we will now just go through the correct procedure and follow the Apollo Tyre 2 Year Warranty rules and procedures. This way should take out all the aggression and anger from the irate customer.
I am sure that other tyre retailers experience the same customer problems, when they come into your reception “effing and blinding” in front of your other customers?
This Apollo Tyre 2 Year Warranty helps take away the stress. Because the customer should have read all about the Apollo Tyre 2 Year Warranty before they purchased the tyres and they can come back and sort the problem out in a reasonable manner.
To finalise. I always remember an old story; a customer came into a tyre retailer complaining about an Avon tyre that he recently purchased? He said that the tyre had blown out? The retailer said that he could fill out the mandatory complaint form and he would send the tyre back to Avon, for examination.
Just as coincidence would have it, the Avon salesman was calling at this retailer at the same time. The rep stepped in and offered the man a brand new Avon tyre, thinking that he was doing the right thing?
The customer accepted the offer, had a new tyre fitted and off he went. The rep did not know that the tyre blowout had caused an accident a few weeks earlier and the customer sued Avon tyres for admitting liability
This is why I have always been cautious about making tyre decisions without the expert advice of the tyre manufacturer. I am always pleased when tyre manufacturers come up with these ideas, such as the Apollo Tyre 2 Year Warranty.