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Dealership denies BMW Warranty-owner of warranty repair because he used non-brand screen wash

Dealership denies BMW Warranty

Dealership denies BMW Warranty

Dealership denies BMW Warranty

In my experience it has been common practice for main dealers to threaten their customers. Importantly, they tell the buyers of new cars that they cannot buy and fit parts other than from them.

I have been in this trade now for over forty years and this has always been the norm. European laws make it possible for new car buyers that they can have the car serviced as long as the parts used are of the same quality as from the new car manufacturers.

So, the fact that you have the car serviced at a reputable independent garage then the main dealer must carry out any warranty work required. I must admit that it is important to make sure that your garage is reputable and they are using parts equivalent to the original equipment specification.

Car makers are always trying to keep head

One of the problems that we are having is that the car makers are always trying to keep ahead when it comes to their cars computer systems. So, it appears that we are forever having to buy new machines for checking computer fault codes. Many times our machines will not connect with a certain model of car. According to European and American laws then this should not be the case. Car manufacturers are always trying to keep ahead with technology changes and redesigns of their car models.

This could have been the case with this BMW screen-wash problem. It is probably a different type of wash that should have been used. BMW could have used a different type of chemicals to make the wash! However when looking this up on Google then it appears to be a BMW problem. Of course this may be one of those freque situations when it would be best to use BMW,s own brand of screen-wash.

Anyhow this guy had to pay because he used Morrison’s own brand and the washers were blocked and could not be repaired under warranty. A bit petty in my opinion.

Eric Roberts

eric roberts

The owner of a 64-plate BMW 335d forked out £163 after he was refused a repair to his washer system under warranty by BMW. Simon Raeburn, of Tavistock in Devon, had used Morrison’s’ own brand screen

Source: Dealership denies BMW owner of warranty repair because he used non-brand screen wash – Garagewire

Motorway Direct Joins Motorcodes- Vehicle Warranty company endorces Motorcodes

Motorway Direct Joins Motorcodes

Motorway Direct Joins Motorcodes

Car warranties National Company opt for “MOTORCODES.”

This move by Motorway Direct will be providing further peace of mind to warranty customers. Motorway Direct Joins Motorcodes are  demonstrating a commitment to high standards of customer service. Under the Vehicle Warranty Products Code. Motorway Direct commits to standards that exceed those set out by law and joins other UK providers in subscribing to the self-regulatory Code of Practice, (Motorcodes) as the Motor Industry Code of Practice.

MotorCodes represents the vast majority of this industry’s major players and is working with vehicle warranty product providers to bring motorists the reassurance and peace of mind they need,” said Chris Mason, MotorCodes Managing Director. “With Motorway Direct subscribing, there’s more choice than ever for customers looking for a warranty product they can rely on.”

Eric Roberts from Pellonautocentre Halifax UK, Welcomes the move as forward-looking to give his customers an even better service, along with MOTORCODES.

Motorway Direct Joins Motorcodes

MotorCodes regulates the provision of new car warranties under its New Car and Vehicle Warranty Products Codes and provides support to more than three million motorists that take out products such as extended warranties, GAP insurance, and breakdown cover.

“Our subscription to Motor Codes helps us to demonstrate our customer-focused values of trust, reassurance and quality,” said Paul Hanna, Commercial Manager at Motorway Direct. “By committing to the Vehicle Warranty Products Code, Motorway Direct is proud to demonstrate to its customers that it is a responsible provider.”

The Vehicle Warranty Products Code has completed Stage One of the Office of Fair Trading Consumer Codes Approval Scheme and commits subscribers to increasing consumer protection and delivering higher standards of service. The Code improves the marketplace through self-regulation of non-insured warranty products, including pre-sale information, cancellation rights, and protected claims funds. It insists that subscribing companies offer:

1 Peace of mind cover.

2 Products wrote in clear English.

3 No high-pressure selling.

4 Written summaries of the significant contract terms.

5 A simple, straightforward claims procedure.                                                                               

Motorway Direct Joins Motorcodes

 

Motorway Direct Joins Motorcodes; Motorists can find out if MotorCodes cover their product,

by asking their provider and can check the list of subscribing parent companies at www.motorcodes.co.uk.

 PELLON AUTOCENTRE in the Halifax and Hebden Bridge area of West Yorkshire are also members of MOTORCODES giving their customers piece of mind when having a car serviced or MOT carried out

 

 

Eric Roberts

Hi, I would like to introduce myself. I have worked in the Garage and tyre and Battery business now for 40 years. I have worked for a couple of national tyre companies in my younger days, before starting my first business. I now own a company here in the UK called Pellon Tyre and Auto-centre. I am a keen blogger about anything to do with cars and their related products that will help my business. We are members of Point-S and MotorCodes and are also a Unipart Car Care Centre.

 

Pellon Autocentre Halifax-A Unipart “Car Care Centres” for your Car Servicing Needs

Pellon Auto-centre are a Unipart service centre.

At Pellon Autocentre Halifax we now use 90% of Unipart servicing and car repair products. Or similar high standard quality parts. This is because over recent years. We have had a growing respect for the quality of the servicing Pellon Autocentre Halifaxproducts used.Thus, because of the quality we have had minimum problems due to faulty parts. The finest parts are sourced by the car care centre”buyers .Therefore, this shows in the excellent standard of the parts that we fit to our customers cars.naturally,when they come to us for servicing or repair work.

Pellon Autocentre Halifax became a  Car Care Centre (uccc). To help us generate a better standard of servicing. So the venture has sure worked for us.Accordingly, offering a better quality of parts to match our renowned workmanship and fitting standards. Due to the new EU regulations. We can now service any car that is still under a MANUFACTURERS WARRANTY. But this is no longer true. As long as the parts fitted are of original equipment quality. Any good garage can service the car and stamp the service book without affecting the cars guarantee.

Unipart Car Care Centres use Auto-data Service schedules.

Pellon Autocentre Halifax use only the Autodata service schedule for all makes of cars this gives the exact work to be carried out on that particular car. Also giving exact information for timing belt change types and service intervals. Most valuable information, which is passed onto the customer.

Pellon Autocentre Halifax

Pellon Autocentre Halifax;promise of care in the UK

Eric Roberts…members of Point-S Tyres

Pellon Tyre and Auto-centre offer car and van servicing and repairs to all makes of vehicles. workmanship.

Pellon Autocentre Halifax

Pellon Autocentre Halifax only use the best Parts

Motorcodes Good Garage Scheme- Look out for the Motorcodes logo on your garage

Motorcodes Good Garage Scheme

Motorcodes Good Garage Scheme; by Eric Roberts about the new improved Motorcodes, garage scheme for customer protection.

Motorway Direct car warranty plan has subscribed to MotorCodes. This provides further peace of mind to warranty customers. At the same time demonstrating a commitment to high standards of customer service. This is carried out  by the Motorcodes network of service centres.

Under the Vehicle Warranty Products Code. Motorway Direct commits to standards that exceed those set out by law and joins other. The  UK providers in

Motorcodes Good Garage Scheme

Trading Standards are now part of Motor Codes for greater consumer proection

subscribing to the self-regulatory Code of Practice.This improvement is welcomed by ERIC ROBERTS  MD of  Pellon Autocentre . This will give extra assurances for their customers.
“MotorCodes represents the vast majority of this industry’s major players and is working with vehicle warranty product providers to bring motorists the reassurance and peace of mind they need,” said Chris Mason, Motor Codes Managing Director.

“With Motorway Direct subscribing, there’s more choice than ever for customers looking for a warranty product they can rely on.”
As a result, MotorCodes regulates the provision of new car warranties under its” New Car and Vehicle Warranty Products Codes” and provides support to more than three million motorists that take out products such as extended warranties, GAP insurance, and breakdown cover.
“Our subscription to this organisation helps us to demonstrate our customer focused values of trust, reassurance and quality,” said Paul Hanna, Commercial Manager at Motorway Direct. “By committing to the Vehicle Warranty Products Code, Motorway Direct is proud to demonstrate to its customers that it is a responsible provider.”

Motorcodes Good Garage Scheme

Most noteworthy, the Vehicle Warranty Products Code has completed Stage One of the Office of Fair Trading Consumer Codes Approval Scheme and commits subscribers to increasing consumer protection and delivering higher standards of service. The Code improves the marketplace through self-regulation of non-insured warranty products, including pre-sale information, cancellation rights and protected claims funds. It insists that subscribing companies offer:
§  Peace of mind cover.
§  Products written in clear English.
§  No high pressure selling.
§  Written summaries of key contract terms.
§  A simple, straightforward claims procedure.


Motorists can find out if their product is covered by Motorcodes, by asking their provider and can check the list of subscribing parent companies at
www.motorcodes.co.uk.

 

 

 

 

MotorCodes- Car Service and Repair Garages – New Cars- Vehicle Warranty

motorcodes

MotorCodes

MotorCodes: Service and Repair Garages | New Cars | Vehicle Warranty. Motor Codes Limited is the body responsible for the self regulation of the motor industry through consumer codes of practice.

 

eric roberts‘s insight:

Motorcodes new warranty scheme

Hi- to be a member of Unipart car Care centres, we must also be a member of motorcades. Motorcades garage network members have to be vetted by the RAC.

A qualified guy comes to check us from the RAC (Now the AA) and examines our garage and our garage system to see if it conforms to certain standard. This is to ensure that the standard of our workmanship and procedures are up the the high standards that Motorcodes expects.

Motorists should always look out for the nearest motorcodes garage in their area to ensure good workmanship with a guarantee that you can take up motorcodeswith motorcodes should there be a dispute.

To cap it off Motor codes Garage of the Year also have a fair price policy and we always keep the old parts for the customer to look at, all very honest and above board. Motorcodes are all now part of the UK trading Standard organisation. They have also moved from the RAC to the AA for depot accreditation.

Thanks Eric Roberts...www.pellonautocentre.com

Pellon Tyre and Auto-centre offer car and van servicing and repairs to all makes of vehicles. We are members of Unipart Car Care centres and give a nationwide guarantee for all our work and parts. We also sell tyres online from our website www.pellonautocentre.com by using the tyre selector and choosing your tyre size. We offer courtesy cars to local motorists who need to go to work and leave their car with us for work doing. We are also an official MOT testing station and are members of Motor-codes, who carry out checks for high standard of equipment and workmanship.