Motorists Trust Motorcodes network-put their trust for reliable work in the “Motorcodes network”

Motorists Trust Motorcodes network

Drivers Trust Motorcodes network

Each month, Motorcodes releases figures on a variety of customer satisfaction ratings.

We think this is important, to demonstrate transparency both to potential garage clients and to the authorities. As Motor Codes subscription has expanded, our Code Survey helps explain that this growth is about much more than putting a badge on the garage doors, with no regulation.
The good news, as you’ll see in the table below, is that January’s figures show that the high standards set for subscribing service and repair centres are being maintained. Amongst the numbers is a notable 95% customer recommendation rate – probably the most important statistic of all and one that bodes well for business within the network.

Motorcodes January satisfaction results

Motorists Trust Motorcodes network

Real customer satisfaction

Overall satisfaction
93%
Recommend to friends/family
95%
Booking process
95%
Quality of service or repair
95%
Quality of information provided
93%

Level of customer service in Motorcodes
95%

This is no doubt going to be one of the most successful consumer protection schemes that were brought out in the garage World. In the past, we only had the Trading Standards system to protect the motorist from been let’s say “taken for a ride”, by corrupt and dodgy garage owners. In the last few years various Government schemes had been tried out here in the UK, and to an extent, there have been some real systems. Most of these though were tied to buying car servicing products, which in my mind did not stop with the spirit of things.

We in the garage trade needed a transparent system to link up the garage with the customer, in a case of any disputes that may arrive during the service or repair of the client’s car. Motorcodes came along and in my mind was the ideal vehicle to sort out any differences that may have risen while the garage was in charge of repairing their car.

Motorists Trust Motorcodes network

Also, other things were in the Motorcodes good practice scheme. One of them is that each participating garage must have regular inspections. These include a fair pricing system that is transparent to the motorist. We at Pellon Autocentre in Halifax UK, do not carry out any work to a customer’s car. This is unless the client is notified of the price and understands  about the work that we are carrying out, if they are any ad don’s that were not foreseen, then the customer will be contacted again, and we will explain the reason for the extra charge, this way there should be no surprises when the client receives their final invoice. 

Motorists Trust Motorcodes network

Another Motorcodes safeguard is that we must keep the old parts to show the customer what we have fitted for a 24 hr period before final disposal, this also includes any service parts

Motorists Trust Motorcodes network

English: A business ideally is continually seeking feedback from customers: are the products helpful? Are their needs being met? Constructive criticism helps marketers adjust offerings to meet customer needs. The Source of the diagram: here (see public domain declaration at the top). Questions: write me at my Wikipedia talk page (Photo credit: Wikipedia)

That we may have changed, this makes the whole thing transparent and ensures tiny disputes or falling out with the customer, we are all aware that repairing cars can be a distressing time for customer when they leave their vehicle with you, so all this good code of practice, helps towards a better all round experience for the under pressure motorists all part of being a member of Motorcodes, in my opinion, the best garage standard organisation out there at the moment and we at Pellon are proud to be members.  

 

 

Eric Roberts

Hi, I would like to introduce myself. I have worked in the
Garage and Tyre and Battery business now for 40 years. I have worked for a
couple for national tyre companies in my younger days, before starting my first
business. I now own a company here in the UK called Pellon Tyre and
Auto-centre
, and I am a keen blogger about anything to do with cars and their
related products that will help my business. We are members of Point-S and
Motor-Codes and are also a Unipart Car Care Centre and of course Tyre-safe.

 

2 replies

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  1. […] some credibility. Here at Pellonautocentre we are members of MotorCodes, who are now a part of Trading Standards, a government body that oversees the car and garage industry. Another way to check if your local […]

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