What Women Drivers want to know that an Auto centre is backed by more than word of mouth.
Women Drivers unfortunately can have a bit of a blind spot ,when it comes to knowing anything about their cars?. People tend to think that women only buy a car on account of whether the
colour looks good, or if the upholstery looks nice. The truth is, while there are a few who may be that way, many Women Drivers are more knowledgeable about their cars than you think. Here are a few things that most females may expect from a garage when they take their car in for a Car Service.
1. Positive Feedback.
Girls are born shoppers for the most part. And while a few know exactly what they want and buy it at first sight, most prefer to window shop. Asking around and getting feedback from people who have used the garage is one of the most reliable ways to gauge how good (or bad) the service is. You don’t expect the manager or sales person who works for the garage to say anything negative, do you? So getting recommendations or cautionary tales is the best way to weed out the good from the bad.
If Women Drivers know nothing about cars, the reputation of male mechanics may lean towards the seedy and lecherous, who think a woman’s face is below her neck line. By calling in to see the person who she will be dealing with, a lady will know if the garage is meant for her or not? we employ female reception staff and also have a warm and friendly reception area where she will not be uncomfortable and have to put up with any male bad behavior or comments. There is a place and time to be flirty. A Car Auto- centre is not one of them.
3. Handling Complaints
While this may come together with the feedback, it is important for women to find out how complaints are handled. Females are meticulous in general, so if something is not up to standard and she wants her car repaired or serviced, will the garage be reasonable in the respect of say pricing for parts that she may not have had fitted?. Ask around about how the Auto-centre you are looking into handles complaints. The after service response can be a very telling sign if the centre gives the Women Drivers customer a good experience, because this is where you find out how they handle back jobs and complaints. Check also how many complaints they get on average. Too many complaints are a signal of poor service.
Women Drivers want to know that an Auto centre is backed by more than word of mouth. If she knows that a garage has affiliations with companies that provide support and training for them, such as Motorcodes and she will rest easier to choose a company that have the backing of such an organisation.
5. Women want Guarantees on parts and service
While there are no guarantees in life, a garage should have a guarantee on their parts and/or service. If they are as good as they make themselves out to be, they should not hesitate to give a guarantee on the work.
So if a lady finds all of this in one garage, she will most likely choose that one. Lucky for her, Unipart Car Care Centrescan help her find these kinds of service centres from among their
700 independent and vetted garages nationwide. All these garages share the core beliefs of Unipart Car Care Centres which are
• An open and honest approach with all the customers
• A high standard of work and excellent value for money and also save the old parts to show the customer.
• 12 month guarantee on parts and labour
• An open invitation to inspect, review and rate the service from the people that you would trust with your car. Of your choice to make the best informed decision for your needs
Should Women Drivers even be looking anywhere else? NO