Women Drivers-What a Lady May be Looking for when taking their car in for a Service or the MOT TEST.


What Women Drivers want to know that an Auto centre is backed by more than word of mouth.

Women Drivers unfortunately can have a bit of a blind spot ,when it comes to knowing anything about their cars?. People tend to think that women only buy a car on account of whether the

Women Drivers,women service garage

We at Pellon employ a lady receptionists because of the large increase in our Women Drivers customers.

colour looks good, or if the upholstery looks  nice. The truth is, while there are a few who may be that way, many Women Drivers are more knowledgeable about their cars than you think.  Here are a few things that most females  may expect from a garage when they take their car in for a Car Service.

1.  Positive Feedback.

Girls are born shoppers for the most part. And while a few know exactly what they want and buy it at first sight, most prefer to window shop. Asking around and getting feedback from people who have used the garage is one of the most reliable ways to gauge how good (or bad) the service is. You don’t expect the manager or sales person who works for the garage to say anything negative, do you? So getting recommendations or cautionary tales is the best way to weed out the good from the bad.

2.   Professionalism.

If Women Drivers know nothing about cars, the reputation of male mechanics may lean towards the seedy and lecherous, who think a woman’s face is below her neck line. By calling in to see  the person who she will be dealing with, a lady will know if the garage is  meant for her or not? we employ female reception staff  and also have a warm and friendly reception area where  she will not be uncomfortable and have to put up with any male bad behavior or comments. There is a place and time to be flirty. A Car Auto- centre is not one of them.

Women Drivers

Unipart service centre in Halifax West Yorkshire a garage well trusted by Women Drivers, in fact we estimate that 60% of our customers are from the fair sex.

3.    Handling Complaints

While this may come together with the feedback, it is important for women to find out how complaints are handled. Females are meticulous in general, so if something is not up to standard and she wants her car repaired or serviced, will the garage be reasonable in the respect of say pricing for parts that she may not have had fitted?. Ask around about how the Auto-centre you are looking into handles complaints. The after service response can be a very telling sign if the  centre gives the Women Drivers customer a good experience, because this is where you find out how they handle back jobs and complaints. Check also how many complaints they get on  average. Too many complaints are a signal of poor service.  

4.    Affiliations

Women Drivers want to know that an Auto centre is backed by more than word of mouth. If she knows that a garage has affiliations with companies that provide support and training for them, such as Motorcodes and she will rest easier to  choose a company that have the backing of such an organisation.

5.         Women want Guarantees on parts and service

While there are no guarantees in life, a garage should have a guarantee on their parts and/or service. If they are as good as they make themselves out to be, they should not hesitate to give a guarantee on the work.

So if a lady finds all of this in one garage, she will most likely choose that one. Lucky for her, Unipart Car Care Centrescan help her find these kinds of service centres from among their

Women Drivers

Look out for the Motorcodes sign for better quality service.

700 independent and vetted garages nationwide. All these garages share the core beliefs of Unipart Car Care Centres which are

             An open and honest approach with all the customers

             A high standard of work and excellent value for money and also save the old parts to show the customer.

             12 month guarantee on parts and labour

             An open invitation to inspect, review and rate the service from the people that you would trust with your car. Of your choice to make the best informed decision for your needs  

Should Women Drivers even be looking anywhere else? NO

Eric Roberts…www.batteriesontheweb.co.uk

Pellon Tyre and Auto-centre offer car and van servicing and repairs to all makes of vehicles. We are members of Unipart Car Care centres and give a nationwide guarantee for all our work and parts. We also sell Economy Tyres Online from our website  by using the tyre selector and choosing your tyre size. We offer courtesy cars to local motorists who need to go to work and leave their car with us for work doing. We are also an official MOT testing station and are members of Motor-codes, who carry out checks for high standard of equipment and workmanship.

 

Anti-lock Braking System

Anti-lock Braking System (ABS)-Another great explanatory video about how ABS works.

Anti-lock Braking System

Anti-lock Braking System

This article is about your anti-lock braking system. Thus, ABS fitted onto your car is an additional safety feature. Hence, this is now found on many modern cars. Your cars ABS system. For this reason, is designed to help prevent your wheels from locking. Especially, during heavy braking situations, such as cornering on a wet or snowy road. Thus, your ABS will  prevent your car from skidding or Aquaplaning. Your ABS system is made up of the ABS module, and has sensors fitted on each of your wheels. As a result, these sensors detect your wheel speed.hence, this will send a message to the ABS module. This reacts by rapidly pumping the brakes when detected. Especially when the car is skidding and has lost the traction on a wet or icy road.

If your car is not fitted with an ABS system, then a lost of traction due to loss of traction. This could be caused by skidding, or aquaplaning on wet roads.  When you have to apply your brakes, then without ABS you could lose control of the car. As a result, your ABS system on your vehicle will give you plenty of warning signs when there is any problems with ABS system.

I think it is important for the driver to be aware of the warning signs. By knowing about the problems and correcting them, then you are more likely to be able to address the problem, should a problem occur. As I have said previously, ABS works by detecting individual wheel-lock and momentarily releasing the brakes on that particular wheel. Hence, by cutting out the amount of brake fluid. Which is supplied to the wheel via the master cylinder.Therefore to allow the wheel to regain traction and then carry on driving on in safety.

https://www.pellonautocentre.com/?s=abs+braking

How ABS (Anti-Lock Brakes)

How ABS (Anti-Lock Brakes) Work-A good look at this excellent video in the braking series.

How ABS (Anti-Lock Brakes)

How ABS (Anti-Lock Brakes)

The technology that we use.Hence, in ABS braking systems, is almost a hundred years old. The ABS systems were first used on aircraft. Accordingly, since the World War 2 period.
ABS was used on cars as early as the 1920’s. In my time as a garage owner in Halifax UK. I remember the first ABS systems coming out in the 1990’s. The system was developed to improve road safety. Of course, ABS also improved the cars handling. Especially, on wet roads when braking, then the ABS gives your car better control.
I always thought that the ABS system on cars, was very complicated to understand. However, the system is fairly simple to understand. If you are driving along and have to brake quickly. Then your car may go into a skid . The ABS control module sensor, picks up any slow down or a pause in the wheel turning.
Thus, it corrects the problem and helps the driver to steer out of trouble. In a normal type of skid(if there is such a thing). The cars steering control is lost, but continues in a straight line.This is also picked up by the ABS control sensor and pulses the brakes. This pulsing results in the driver being able to control the car out of the skid.

How ABS (Anti-Lock Brakes)

Most cars are equipped with a ABS control on each wheel. The car also has an ABS anti-lock control module and an electronic control unit. For normal braking the ABS system, applies the hydraulic pressure to all the four of the cars wheels. When a skid is detected, then the pressure pulses to each brake. The system is a little more complicated, but i think that this is a fair description.

A 3D video I wrote, storyboarded and directed. This video is posted elsewhere but I’m the originator of the work.

www.curvedspacecreative.com

Rack and Pinion for Steering Problems

Rack and Pinion for Steering Problems such as Steering Stiffness, Steering Pull or Steering Wander

Rack and Pinion for Steering Problems

Rack and Pinion for Steering Problems;

Steering problems are part of everyday problems here at Pellon Autocentre, in Halifax UK. For this reason i am showing this video to explain the things we have to do when repairing and diagnose these problems.

One of the things that we find is that, many of our customers do not know that they have any steering problems at all. What happens is that these problems build up very slowly.Therefore, the driver does not know of any thing that may have gone wrong. Steering problems are often picked up by our mechanics when carrying an MOT test.

Occasionally one of our customers will complain about their car pulling to the left or right. This could be a few problems including the steering out of alignment. Steering wheel movement, usually relates to rack and pinion problems. This can be picked up by one of mechanics giving the steering a visual inspection. Whatever problems occur with your steering we are always willing to check your car over and give a free assessment and a price quote, for any steering work that may require rectification.

Rack and Pinion for Steering Problems

Hard to steer? Don’t pay a mechanic! Step-by-step instructions to diagnose, service and troubleshoot a rack and pinion on automobiles. This video covers testing, installation and operation of a rack and pinion with advice on properly bleeding the steering system fluid. Sponsored by BBB Industries – makers of premium alternators and starters that meet or exceed OE form, fit and function. http://www.BBBind.com

Daewoo Matiz Engine management Light problem?

Daewoo Matiz Engine management Light problem?

Daewoo Matiz Engine Management Light problem?; Engine management light problems are a common feature of owning a busy Service centre, like the one here at Pellon Tyres in Halifax UK. I would not be lying if I said that we get two or three cars in a week for related engine management light problems.

I must say that it is one of those things that can scare our customers to death. They can drive their cars around with a bald tyre for months, but as soon as a warning light comes on, they are straight over to us for our opinion and possible corrective action.

Our latest light on problem came from a lady who had a Daewoo Matiz Engine Management Light problem? The woman said that she did not think that her car was running properly and was a bit sluggish. Also, a picture of an engine lit up on her dashboard.

As most customers do, (no matter what the car make or model), she panicked. Our customer  was waiting at the door ready for when we opened up the garage

Daewoo Matiz Engine management Light problem?

The problem spark plugs?

doors. This problem can indeed be anything to do with the engine management system. From the expensive coil pack to a faulty fuel injector.

Alex, one of my mechanical staff, plugged our engine management machine into the car and read the fault codes. The code came up as a cylinder misfire, which tied up with the ladies statement of the car not running correctly and sluggishly.

Daewoo Matiz Engine management Light problem?

Like many of our customers think, she thought she was going to need a new engine and was probably on “tender hooks” waiting for us to call her back with our assessment of the damage and the price. We checked most likely cause, the spark plugs. Indeed, the plugs were in a bad condition, and we suspected that this was the cause.

Everything else looked fine and so we fitted a new set of plugs. The car ran much better and so we reset the engine warning light, and road tested the car. Everything ended up right, and we informed the stressed lady customer, who was highly delighted with our low price repairs.

 

 

Car Brake Pads-Could be poisoning our rivers and lakes?

Car Brake Pads

Car Brake Pads-As a garage owner I often wonder what will be coming next. We are constantly being told that we are all breathing in too many particles of this and that, and yet, on the other hand, the experts are telling us that we are going to live to 100 years old.

It is not that long ago that you were lucky to get to 65. I can remember when I was a kid how dirty the river Calder was, in my local town. One thing is for sure, there were NO fish living in it. Now in 2016, we not only have a large population of fish but also many species of birds that we would never dream of seeing in the dirty river.

We too are breathing in much better air quality than when I was a kid. Then I suppose came the car. The car has undergone major surgery, since I first started to work on cars, in days gone by. I suppose if the truth is known, then much of the air pollution, is to do with car emissions.

We then had a savior? The diesel engine car. We were told that the new type of diesel engine cars was going to be the answer. Millions of drivers switched to diesel engines. Then came the asbestos scare. If we touched the stuff, then our hands would drop off. If we breathed the dust in then we would be afflicted with cancer.

 car brake pads

Copper-less Car Brake Pads

All the brake companies had to put their thinking caps on and come up with an asbestos free brake solution. The dust that came from the wearing out brakes was cancer genic. A million mechanics including myself have been breathing this stuff in for years.

A new type of brake pad and linings was invented, using asbestos-free materials. We thought that this would be the end of it? But no.

In California USA, they noticed that the fish that they caught were too saturated with copper that they were unfit to eat. The fish in the Bay area were not fit for human consumption. For years, they could not find a solution to the whereabouts of the pollution.

The problem was spotted by motor mechanics, who had heard about this and reported that they could see small particles of copper coming out of the brake pads as they wore away.

Car Brake Pads, have certainly had their problems. Throughout the history of the automobile, and it has caused yet another environmental problem. It is a fact

Car Brake Pads


worn-brake-pads-showing-metallic-pieces

that every time we break, tiny particles of dust come away from the brake pads. This is magnified a million time, because of the number of cars on the road.

This has resulted in the passing of new laws to stop brake manufacturers from adding copper to their otherwise secret brake pad ingredients. I wonder if this affects other parts of the world. The brake pads must have been made for the whole of America and not just California?

http://www.sightline.org/2010/02/11/tapping-the-brakes-on-copper-brake-pads/

http://www.copper.org/environment/impact/copper-brake.html

Alfa Romeo Exhaust Problem- Back-Box matched and fitted from Bosal Fiat Part?

Alfa Romeo Exhaust Problem

Alfa Romeo Exhaust Problem;There was a time when certain exhaust manufacturers would do a replacement exhaust system for every car model on the market. If the car makers made it, then companies such as Bosal would make a replacement.

In fact, come to think of it, Bosal actually made the exhausts that were fitted to many of the European cars that were produced. This means that an exact copy could be purchased when the exhaust system needed a replacement.

Last week we had a customer with an Alfa Romeo Exhaust Problem. The backbox was perished and needed replacing. We put the car in the air on one of our hoists and checked to see what needed replacing.

Over the years, we have learnt about many ways of repairing cars and this Alfa Romeo Exhaust Problem, would turn out to be one of them?

When we were checking our exhaust book to find a replacement we soon noticed that this Alfa Romeo Exhaust Problem, would not be covered in the replacementAlfa Romeo Exhaust Problem market. This usually means that the only route for us then is the main dealers.

As with all other parts the main dealers are very expensive, and exhaust parts are no exception. The original Alfa part was a one piece system from the catalytic converter back. The price from the Alfa garage was expensive, to say the least.

Alfa Romeo Exhaust Problem

Our other alternative was to match up a similar back-box as the old one and sleeve it to the centre-pipe exhaust. With the customers wallet in mind, we decided to go down this road.

We contacted our local exhaust wholesaler for advice. He said that we should look at other similar Italian car back-boxes because some models inter-changed. Sure enough, we found that a back-box from a Fiat model was almost exactly the same.

The only difference was that the exhaust diameters were the same. This was not a problem for us. All we do is to sleeve the two parts together and so that is whatAlfa Romeo Exhaust Problem we did.

The customer was highly delighted that we had put ourselves out for him and also saved him £100. The exhausts carry exactly the same warranty as the main dealer would have been.

Here at Pellon Auto Centre in Halifax, Yorkshire UK, we offer a full range of exhausts for all makes and models of cars, and will even put ourselves out to help you.

Nissan Navara Clutch replacement-Duel Mass Flywheel replaced.

Nissan Navara Clutch replacement

Nissan Navara Clutch replacement;One of the car problems that increase after the winter driving period, is a noticeable rise in the number of clutches that we fit. The other day was no exception. One of our first jobs that were booked in was a Nissan Navara Clutch replacement.

Clutches fall into two main categories. These are cars that are fitted with manual gearboxes and also automatic gearboxes. In the UK, the most popular type of gearbox, by far is the manual type of gearbox

Other types do exist, but they are mainly on the upmarket car models and motorsport cars.

As most of my readers probably know the clutch fits between the engine and the manual gearbox and this Nissan Navara Clutch replacement, was no different.

Nissan Navara Clutch replacement

Nissan Navara Clutch replacement

The clutch enables the driver to change gears, in response to the car engine speed. This enables a smooth transfer of power, from the engine to the gearbox.

The clutch plate is made from a similar material to your brake shoes and eventually, wear away. Like anything else it depends on how the driver treats the clutch, as to how long it will last. The guy with the Nissan Navara could feel the clutch slipping when the truck was fully loaded. He also had problems engaging his gears on occasions.

Nissan Navara Clutch replacement

He brought it into us here at Pellon Halifax UK, for us to check it out. Sure enough, the clutch was slipping and in need of a new one fitting.

The Nissan Navara Clutch replacement, meant us removing the gearbox away from the engine. The Navara is an inline unit, which means that the engine and gearbox are lined from front to rear, driving the rear wheels.

Alex was allocated the job and he soon started to remove the holding nuts and bolts. The Navara is a big vehicle, compared to the clutches that we normally fit and Alex had to use hydraulic engine stands to take the weight of the extremely heavy gearbox when it was removed.

When we checked out the parts, the computer informed us that this model could be fitted with a Duel mass Flywheel (DMF). These were invented to take out many of the stresses and vibrations that were associated with diesel engine cars. In my opinion, some vehicles do not need it. This has become more obvious to me, when certain clutch manufacturers, make an alternative solid “Blue-Print“clutch to replace the DMF.

We contacted the customer and explained to him about the DMF and the solid clutch. He phoned back and gave us permission to fit the solid clutch. This was fitted and the gearbox built back up. The Nissan Navara Clutch replacement was complete and the customer collected his car and away he went.

Engine Overheating Problems-Can cause permanent engine damage.

Engine Overheating Problems

Engine Overheating Problems-When driving home up the M1 motorway, here in the UK, I counted four cars that were pulled into the hard shoulder and were broken down. We all see this common event, but as a garage owner I often think about what may have caused the problem in the first place?

One of the cars had white steam coming out of a lifted bonnet (hood). This looked like a typical case of an overheated engine. The guy did the correct thing and pulled over. The car engine overheating can turn out to be a costly and dangerous thing, especially for your car engine. It could come to having a new engine.

If this happens to you there are one or two tips that I can give you. First, try to pull over in a safe place and turn your engine off. You would have been warned by

Engine Overheating Problems

Engine Overheating Problems-A typical water expansion tank ina modern car.

your car’s instruments, either flashing on the dashboard or the temperature gauge hitting the roof.

The guy on the M1 , with the Engine Overheating Problems, did the right thing by lifting the bonnet to allow the engine to cool down quicker. A good tip is that if there is not a safe place to pull over, then turn the car heater to full. This acts as an extra radiator and helps cool down the engine. Even if it is a hot day, you must try to peek the engine as cool as possible.

Engine Overheating Problems

If your car is equipped with air-con, then turn the air-con OFF. The air-con produces more heat, and this is the last thing that you want.

At this stage, you would want to call for help? Another tip is NEVER to try to remove the radiator cap if your car has one when the engine is overheating. This happened to an apprentice mechanic that I worked with back in the day. The engine cooling system is under great pressure and when the lad removed the radiator cap, he was burned by steam and red hot coolant. He did recover but spent a couple of days in the local burns unit.

Most modern cars are now fitted with a plastic expansion tank. This tank is filled with a special water and coolant mix. The same applies to the expansion tank as to the radiator. You will get the same results as with a radiator cap. Some vehicles are fitted with a pressurized expansion tank. If you have one of these then there is a warning on the tank cap.

It may be that your car just needs some more water and coolant.

Engine Overheating Problems

You have access to a water supply then you could top the tank up. Therefore, if are confident enough to do this then make sure that you only use warm water, to mix the already boiling water in the engine. Finally, if you have no coolant available then it should be fine to use water only, until you can get the car to your local garage for a check over.

In my experience, the Engine Overheating Problems can occur when the car has had recent engine work carried out. Say a new head gasket or rubber hose fitted. The water system has had an air lock, and this can cause the engine to overheat. If this is the case then take the car back to your garage and ask them to bleed and check the water system, because of overheating. At Pellon, we find that it is always better to recheck the coolant levels after the car has had engine work carried out. The engine is run, keeping an eye on the temperature. We switch the engine off and recheck the levels after a good ten minutes. This will get rid of any trapped air that may cause later problems.

Although some drivers will think this article as pretty basic, many drivers will be thankful for the advice as they may have never come across such a problem. Thanks,  Eric Roberts.

 

Renault Window Control Module-Windows cause Renault owners problems-goes down but not up?

Renault Window Control Module problem at Pellon Autocentre Halifax UK

This is becoming a regular issue for some Renault, car owner. The problem starts with the windows rattling and vibrating.This usually happens when theRenault Window Control Module electric window switch is operated. The cause of the problem comes from two sources, either electrical or mechanical.
If you can hear the electric motor running and attempting to turn, then the problem is likely to be a mechanical problem.The other scenario is if you can hear just a click and nothing happens, i.e., the window going up or down, then it will be an electrical fault.We have had cases where the window, decides to operate on its own.

This is usually a short out and therefore is also an electrical problem.

Renault Window Control Module

The particular car that we have had in recently had a fault because the window just did not go up or down. When examining the problem we had to remove the door cover and check out the door. Common causes are broken plastic clips and damaged steel cables.Hence, the steel cables are often rusted with condensation and as we all know the rust eventually leads to damaged parts.In this case, the steel cable was damaged. In other cases, we have found that the problem has been water entering the six pin Renault Window Control Module. This is fitted to the electric window motor. It can also lead to communication difficulties with the cars computer system. This can be the problem with your vehicle windows going up and down on their accord. In the case of our car, it meant that

Renault Window Control Module

Renault window mechanism

The Window Control Module was replaced. As a result, this was a relatively easy job. It is very important however to clean and grease all the moving parts after the Renault Window Control Module is fitted. We tested the window. Naturally, everything was working fine before the car was returned to the customer.