Mazda MX5 Pre-winter checks include checking your brakes
This time of year we are carrying out many pre-winter checks on many different makes and types of cars. I suppose that this is one of the great things about been an independent garage and not linked to any particular franchise. Every day we take in what comes and just get on with the job in hand.
We take on almost most things that can go wrong with a car these days, if we can fix it then we do it. One of my greatest things about my job is also the fact that we carry out work for whole families and their cars and vans. We try to encourage this by giving away small gifts when they bring in their cars for a service or a repair carrying out on their cars.
Like many other garages we may give away an air freshener, or this time of year, near to Christmas, we are giving away lucky bags a Christmas sweets to all the kids that come along with their parents while their cars are being looked at. Over the years we have found this a very nice touch and this helps to maintain good customer relationships and results in a continuous flow of good business and happy customers.
How often do we hear people complaining about the service or price they have received from other garages and franchise dealers? One lady customer who drove an Audi TT came along to us on the word of mouth from a friend, who said that our service was second to none and the price was right on most makes of cars. This was about four years ago now, she had been charged over £700 for an average service on her Audi TT. We have different price range for cars based on the engine size as most garages do and publish it on the internet, under car servicing. The lady saved herself half the money and because we are a Unipart Car Care Centre (UCCC) we used quality replacement parts with a nationwide guarantee against faulty parts and labour, she was highly delighted and we now take care of most of the cars in her immediate family,
Brakes problem on a Mazda family car
Another family who come to my garage for work carrying out are mad about Mazda MX5 cars. Both the husband and wife own a Mazda MX5, a great sports car. The two cars came in recently for a pre-winter check which included their Disc Brakes checking and winter tyres fitting on their cars. When we removed the wheels we found that both cars required urgent Car Brakes work carrying out, one car in particular, the wife’s car required a full set of discs and pads. We were given the go ahead to carry out the brakes work. We fitted the cars with Yokohama W winter tyres and the brakes parts were Unipart.
If we had not checked the brakes then at least one of the cars could have had more serious issues during heavy braking in wintry conditions, however the job was completed by Ryan Linton and both car owners were happy that their cars are now back to full spec.