Good Garage-What Women Should Look for Good car servicing?

What Women Want- in a Good Garage

The unfortunate reputation women, in general have when it comes to all things that have to do with cars is they are supposed not to know anything?. People tend to think that women buy a car on account of whether the colour looks good on her or if the upholstery is nice. The truth is, while there are a few who may be that way, many

Good Garage,happy woman customer

happy woman customer browsing through the tyre stock

women are more mechanically inclined than you think.  Here are a few things that women want- in a Good Garage.

1.      Positive Feedback about the garage concerned

Women are born shoppers for the most part. And while a few know exactly what they want and buy it at first sight, most prefer to window shop. Asking around and getting feedback from people who have used the Car Garage is one of the most reliable ways to gauge how good (or bad) the services are. You don’t expect the manager or sales person who works for the Good Garage to say anything negative, do you? So getting recommendations or cautionary tales is the best way to weed out the good from the bad.

 

2.      Professionalism as soon as you enter the Good Garage

If a woman’s reputation is she knows nothing about cars, the reputation of mechanics leans towards the seedy and lecherous who think a woman’s face is below her neck. By doing an inquiry in person and getting a sense of the people she will be dealing with, a woman will know that the garage is not meant for her if they make her uncomfortable with their behavior or comments. There is a place and time to be flirty. A Good Garage is not one of them.

 

3.      Handling Complaints

While this may come together with the feedback, it is important for women to find out how complaints are handled. Women are meticulous in general, so if something is not up to snuff and she wants it repaired or redone, will the garage be reasonable or bully her until she gives up. Ask around about how the garage you are looking into handles complaints. The after service response can be a very telling sign if the garage gives good service because this is where you find out how they handle back jobs and complaints. Check also how many complaints they get on the average. Too many complaints is a signal of poor service.   

Good Garage,pellontyres garage reception area

Pellon tyres garage reception area popular with women customers

 

4.      Affiliations (is the garage a member of an association)

A woman wants to know that a Good Garage is backed by more than word of mouth. If she knows that a garage has affiliations with companies that provide support and training for them, she will rest easier in choosing them.

 

5.      Guarantees(ask the Good Garage about their guarantee scheme)

While there are no guarantees in life, a garage should have a guarantee on their parts and/or services. If they are as good as they make themselves out to be, they should not hesitate to give a guarantee on the work.

So if a woman finds all of this in one garage, she will most likely choose that one. Lucky for her, Unipart Car Care Centres can help her find these kinds of Good Garage from among their 700 independent and vetted garages nationwide. All these garages share the core beliefs of Unipart Car Care Centres which are

·         An open and honest approach with the customers

·         A high standard of work and excellent value for money

·         12 month guarantee on parts and labour

·         An open invitation to inspect, review and rate the garages of your choice to make the best informed decision for your needs  

Happy woman customer in a Good Garage

Should you even be looking anywhere else?

Pellon Tyre and Auto-centre offer car and van servicing and repairs to all makes of vehicles. We are members of Unipart Car Care centres and give a nationwide guarantee for all our work and parts. We also sell tyres online from our website www.pellonautocentre.com by using the tyre selector and choosing your tyre size. We offer courtesy cars to local motorists who need to go to work and leave their car with us for work doing. We are also an official MOT testing station and are members of Motor-codes, who carry out checks for high standard of equipment and workmanship. 

 Eric Roberts

MG MOT Test Video

Dodgy garages-Mechanic caught on dash-cam video not servicing Mercedes car then charging owner | PerthNow

Dodgy garages

Dodgy garages

Although these things should be brought out in the open, then it gives the garage trade a bad name. On the other hand though, it helps the good garages work harder to achieve the best customer care. As a result of being in the garage trade for over forty years, I discovered at the very beginning that honesty pays.

Running a successful garage involves many things and starts with honesty and great customer care. Garages that rip people off, will eventually get their comeuppance! it never fails. Busy garages are the ones that come highly recommended from the friends and families of existing happy customer.

Of course we dont pretend that we can please everybody. In fact this would be an impossible task ! but we usually find that a customer that does not appear to be satisfied has other issues in their lives and simply takes out their anger on us or any other person that may get in their way!

One thing I must say is that, the only problem with being popular is that we are always busy and sometimes customers get angry when they cant have their car serviced or repaired sooner than they want. Of course, we usually find that they have left it until the last minute. This is most relevant, with our MOT Test customers. For some unknown reason many drivers leave their MOT test booking until the very last minute.

Dodgy garages-Last minute bookings

lat minute bookings are a problem to our customers and we do accommodate them at short notice. However, we are trustworthy remembering that their are dodgy garages out their that do not carry out proper testing to cut corners and time. The servicing issue is easy to rectify. Dodgy garages do not carry out the correct service procedure. It is well known and easy money to these rogue traders.

If you are not sure about your garage as to carrying out the correct servicing. Then ask them for the old parts that should  have been replaced during the service. Good honest garages will do this without hesitation !

Bad boys do eventually get caught up with,  as this garage did in Canada?

Eric Roberts

Van Wheel Alignment Including Suspension

WE’VE all been baffled and infuriated by the size of a mechanics bill, but a Canadian motorist has the video evidence to justify it.

Source: Mechanic caught on dashcam video not servicing Mercedes car then charging owner | PerthNow