car servicing Halifax

Dodgy garages-Mechanic caught on dash-cam video not servicing Mercedes car then charging owner | PerthNow

Dodgy garages

Dodgy garages

Although these things should be brought out in the open, then it gives the garage trade a bad name. On the other hand though, it helps the good garages work harder to achieve the best customer care. As a result of being in the garage trade for over forty years, I discovered at the very beginning that honesty pays.

Running a successful garage involves many things and starts with honesty and great customer care. Garages that rip people off, will eventually get their comeuppance! it never fails. Busy garages are the ones that come highly recommended from the friends and families of existing happy customer.

Of course we dont pretend that we can please everybody. In fact this would be an impossible task ! but we usually find that a customer that does not appear to be satisfied has other issues in their lives and simply takes out their anger on us or any other person that may get in their way!

One thing I must say is that, the only problem with being popular is that we are always busy and sometimes customers get angry when they cant have their car serviced or repaired sooner than they want. Of course, we usually find that they have left it until the last minute. This is most relevant, with our MOT Test customers. For some unknown reason many drivers leave their MOT test booking until the very last minute.

Dodgy garages-Last minute bookings

lat minute bookings are a problem to our customers and we do accommodate them at short notice. However, we are trustworthy remembering that their are dodgy garages out their that do not carry out proper testing to cut corners and time. The servicing issue is easy to rectify. Dodgy garages do not carry out the correct service procedure. It is well known and easy money to these rogue traders.

If you are not sure about your garage as to carrying out the correct servicing. Then ask them for the old parts that should  have been replaced during the service. Good honest garages will do this without hesitation !

Bad boys do eventually get caught up with,  as this garage did in Canada?

Eric Roberts

Van Wheel Alignment Including Suspension

WE’VE all been baffled and infuriated by the size of a mechanics bill, but a Canadian motorist has the video evidence to justify it.

Source: Mechanic caught on dashcam video not servicing Mercedes car then charging owner | PerthNow

Local Garage Trust Worthy-Do you trust your local garage?Do They Give You a happy Smile?

Local Garage Trust Worthy

Local Garage Trust Worthy-Taking your car to your local garage should be a matter of trust.

The local garage I now own will be coming up to its 25 year anniversary in 2014. Believe me I really don’t know where all the time has gone. But it sure has. Many of today’s garage owners are reaching the end of their time. Regarding taking part in  the complete everyday running of the business. Leaving, everyday tasks to a reliable manager. Perhaps, sometimes to one of their family members.

In my case the Halifax garage and tyre bays are managed by by sister in-law Debbie. Hence, our online and battery business is now run by my wife Michelle. Of course, I am now concentrating on our battery selling web-sites. Trying to generate new business online.

Local Garage

Pellon garage reception with a TV coffee machine and up to date magazines. This is how your local garage should be

In my opinion the local garage (as they used to be), has passed its sell by date. These have been replaced by a nice modern Auto-centre system. This includes Pellon Autocentre here in Halifax UK.  

As a result, this is the start of creating the trust that you must build. Hence, between the local garage and your customers. Most people run there lives in a clean and tidy order. Expecting the same of Autocentres when repairing or servicing their cars. So the order of the day is a nice clean garage. Where the customers can sit in a reception area. Perhaps watching TV or having a coffee. So whilst their car is having a job done. Of course this is the first stage. Subsequently, of gaining the customers trust in your local garage.

Local Garage Trust Worthy give a happy smile

When your customers first enter your nice clean reception. Then they should be greeted by a happy smiling member of your staff. Consequently, In my view this should be all your staff. If you have any grumpy or miserable staff working for you. Of course, you should get rid of them or retrain them to smile. because, in my opinion they will become a liability.Customers will pick this up and loose trust in them. Of course, even your mechanics and technicians. Therefore, should be of a happy and friendly nature.

The next thing is when your customer is greeted, they should be made to feel at ease when dealing with the problem of their car. Try to speak to them on there level and use visual aids to point things out, we use our Autodata system to show diagrams if possible, or show them the actual faulty part under their cars bonnet (hood). This also gives your customer confidence in your local garage and also trust in your garage and staff.

Another step that I took to create trust in your business is join some good trade associations, that can help your garage become more stable and secure in the fact that these trade bodies can increase your garages customer confidence, due to the fact that these trade bodies have to vet your garage premises and business practices in order for you to become a member in the first place.

Adding quality of service will once again add trust between  your customer and your garage.

As with many other Auto-centre owners of long standing, I could go on and on about this subject. Also there is no need to throw a lot of money at it, in most cases a lick of paint would be all that’s required and a nice happy friendly smile from your staff.

One of the best things I ever did was to call around a number of garages and tyre depots in my area, incognito so to speak. I was blown away by the amount of bad service and even bad

local garage

Being a member of your local trading standards is always a good sign that it is a local garage that you can trust also a member of Motorcodes

language. This even applied to some of the big boy’s depots, where they spend millions on staff training, but the general picture and standards was appalling. I now know why we have done so well over the years and created so much trust between the garage and our customers.

Article Written by Eric Robertswww.mot-halifax.co.uk

Pellon Tyre and Auto-centre offer car and van servicing and repairs to all makes of vehicles.

local garage

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