Motor Codes attract more independent garages for Improved Customer satisfaction

Motor Codes

Motor Codes has experienced a surge in interest from independent garages lining up to join the garage endorsement scheme. It experienced a 45% increase in its independent garage subscriber-base in 2013, taking the …

 

eric roberts‘s insight:

Motor Codes good news for the motorists

This is good news for motoring public of Great Britain. Over the years there have been many attempts to start up schemes similar to Motor Codes, that will protect the motoring public from dishonest garages. Unfortunately none of these have really taken off.

Motor Codes

Look for this motor codes sign for better service

It is something that I have always being looking for in my own garage, but did not find any this type of organizations that were what i would call, genuine?. The other schemes that i looked at always seemed to be tied up with some product or other and you had to buy so much of a certain product, to take part in the scheme, in my opinion this was not very genuine enough reason to be a member, and so I did not take part.

Then a garage scheme known as Motor Codes  that was also recommended by the government here in the UK came along and this ticked all the boxes for me. As soon as i saw what was on offer I became a member. In my opinion this scheme was for the independent garage and their “customer care priorities”.

Motor Codes good for tyre safety

The best way for the motorist is to check out their website and see what  members have to offer car driver of today. The garages that join the scheme have all to be checked on all sorts of things such as safety and good garage practices. But more important they give assurances to our customers, regarding prices and the quality of the parts that we use on their cars for servicing and repairs. To me this part of the deal was the most important to me , the extra protection

Motor Codes

Trading Standards are now part of Motor Codes for greater consumer proection

that our customers would receive in case of a dispute.

Thanks Eric Roberts…www.pellonautocentre.com

Hi I would like to introduce myself. Working in the Garage and Avon Tyres and Battery business now for 40 years. Also having worked for a couple for national tyre companies in my younger days. Before starting my first business. Of course,I now own a garage and MOT testing centre. Here in the UK called Pellon Tyre and Auto-centre. As a result, I am a keen blogger about anything to do with cars and their related products . Of course, that will help my business. We are members of Point-S and Motor-Codes Also a Unipart Car Care Centre and of course Tyre-safe.

See on www.motortrader.com

MotorCodes- Car Service and Repair Garages – New Cars- Vehicle Warranty

motorcodes

MotorCodes

MotorCodes: Service and Repair Garages | New Cars | Vehicle Warranty. Motor Codes Limited is the body responsible for the self regulation of the motor industry through consumer codes of practice.

 

eric roberts‘s insight:

Motorcodes new warranty scheme

Hi- to be a member of Unipart car Care centres, we must also be a member of motorcades. Motorcades garage network members have to be vetted by the RAC.

A qualified guy comes to check us from the RAC (Now the AA) and examines our garage and our garage system to see if it conforms to certain standard. This is to ensure that the standard of our workmanship and procedures are up the the high standards that Motorcodes expects.

Motorists should always look out for the nearest motorcodes garage in their area to ensure good workmanship with a guarantee that you can take up motorcodeswith motorcodes should there be a dispute.

To cap it off Motor codes Garage of the Year also have a fair price policy and we always keep the old parts for the customer to look at, all very honest and above board. Motorcodes are all now part of the UK trading Standard organisation. They have also moved from the RAC to the AA for depot accreditation.

Thanks Eric Roberts...www.pellonautocentre.com

Pellon Tyre and Auto-centre offer car and van servicing and repairs to all makes of vehicles. We are members of Unipart Car Care centres and give a nationwide guarantee for all our work and parts. We also sell tyres online from our website www.pellonautocentre.com by using the tyre selector and choosing your tyre size. We offer courtesy cars to local motorists who need to go to work and leave their car with us for work doing. We are also an official MOT testing station and are members of Motor-codes, who carry out checks for high standard of equipment and workmanship.

Car Servicing Tips-Six Easy Steps for Avoiding Expensive Car Repairs by sticking to basics

Post Updated 2nd Jan 2014

Car Servicing Tips; Car repairs need not be that expensive

Very often, a visit to your local car repairs shop can be even more stressful than a visit to your local dentist. Perhaps you wont suffer physical pain, but sometimes your car repairs bill can leave your wallet or purse feeling pretty empty and you with a bad taste in your mouth. The best way to try and avoid costly

Car Servicing Tips

Car Servicing Tips; Dale one of our MOT Testers checking the brake flued on a vehicle at our Halifax Garage

repairs is to take preventative maintenance measures and  Car Servicing Tips that will keep your car in the best condition possible.

  • The foremost thing that you should do is to follow the car manufacturers maintenance schedule that will be outlined in your owner’s manual. The best guidelines are always always the ones that are recommended by the manufacturer and if you fail to follow those guidelines, your warranty may be voided for future repairs. Although here in Europe you are allowed to have your car repairs and  servicing carried out by a reputable garage, that uses original equipment service parts and oils by law, without breaking your warranty agreement. A reputable garage would be one that operates under the MotorCodes schemes or an MOT testing station.
  • Always be sure to change fluids,such as your brake fluid, all the filters and spark plugs (if fitted) to what the car’s manufacturer recommends. It is also a good idea to upgrade your motor oil to a higher performance synthetic oil, which can help to prevent certain problems and can also improve your car’s overall performance. We keep in several types of oil for servicing as specifications are changing all the time but using synthetic oil is not a bad thing and will cover most modern engines.
  • Always be sure that your tyres are correctly inflated. This is especially important, because tyres with too little air, or too much, can result in excessive wear with bad handling and may cause a tyre to blow out. It is often recommended that your tyre pressures are checked during every other visit to the petrol station. While this may seems excessive, you won’t be sorry that you have kept your tyres correctly inflated and therefore safer. For reasons of both safety and the expense of new tyres, the extra effort is well worth it.
  • If you notice any unusual noises coming from your car,whilst driving along check with your owner’s manual for information. Quite often, noises are perfectly normal and there is no need for concern. Your owner’s manual information section will let you know whether or not a visit to the Auto-centre is necessary.

Use a reputable garage for your car repairs

  • If you find that you do have to take your vehicle in for some Car Repair Advice, be sure that you are dealing with a reputable local company. Check with the other local people and ask your family or friends for recommendations. Also look out for your local Unipart Car Care Centre (UCCC), as they have very high standards to qualify for membership, and a nationwide warranty system, for if problems occur see your Local Car Repair Garages.

Eric Roberts

Hi I would like to introduce myself. I have worked in the Garage and tyre and Battery business now for 40 years. I worked for a couple of national tyre companies before starting my first business. I now own a company here in the UK called Pellon Tyre and Auto-centre, and I am a keen blogger about anything to do with cars and their related products that will help my business.

 

car repairs

happy mechanics working on car repairs

Motorway Direct Joins Motorcodes- Vehicle Warranty company endorces Motorcodes

Motorway Direct Joins Motorcodes

Motorway Direct Joins Motorcodes

Car warranties National Company opt for “MOTORCODES.”

This move by Motorway Direct will be providing further peace of mind to warranty customers. Motorway Direct Joins Motorcodes are  demonstrating a commitment to high standards of customer service. Under the Vehicle Warranty Products Code. Motorway Direct commits to standards that exceed those set out by law and joins other UK providers in subscribing to the self-regulatory Code of Practice, (Motorcodes) as the Motor Industry Code of Practice.

MotorCodes represents the vast majority of this industry’s major players and is working with vehicle warranty product providers to bring motorists the reassurance and peace of mind they need,” said Chris Mason, MotorCodes Managing Director. “With Motorway Direct subscribing, there’s more choice than ever for customers looking for a warranty product they can rely on.”

Eric Roberts from Pellonautocentre Halifax UK, Welcomes the move as forward-looking to give his customers an even better service, along with MOTORCODES.

Motorway Direct Joins Motorcodes

MotorCodes regulates the provision of new car warranties under its New Car and Vehicle Warranty Products Codes and provides support to more than three million motorists that take out products such as extended warranties, GAP insurance, and breakdown cover.

“Our subscription to Motor Codes helps us to demonstrate our customer-focused values of trust, reassurance and quality,” said Paul Hanna, Commercial Manager at Motorway Direct. “By committing to the Vehicle Warranty Products Code, Motorway Direct is proud to demonstrate to its customers that it is a responsible provider.”

The Vehicle Warranty Products Code has completed Stage One of the Office of Fair Trading Consumer Codes Approval Scheme and commits subscribers to increasing consumer protection and delivering higher standards of service. The Code improves the marketplace through self-regulation of non-insured warranty products, including pre-sale information, cancellation rights, and protected claims funds. It insists that subscribing companies offer:

1 Peace of mind cover.

2 Products wrote in clear English.

3 No high-pressure selling.

4 Written summaries of the significant contract terms.

5 A simple, straightforward claims procedure.                                                                               

Motorway Direct Joins Motorcodes

 

Motorway Direct Joins Motorcodes; Motorists can find out if MotorCodes cover their product,

by asking their provider and can check the list of subscribing parent companies at www.motorcodes.co.uk.

 PELLON AUTOCENTRE in the Halifax and Hebden Bridge area of West Yorkshire are also members of MOTORCODES giving their customers piece of mind when having a car serviced or MOT carried out

 

 

Eric Roberts

Hi, I would like to introduce myself. I have worked in the Garage and tyre and Battery business now for 40 years. I have worked for a couple of national tyre companies in my younger days, before starting my first business. I now own a company here in the UK called Pellon Tyre and Auto-centre. I am a keen blogger about anything to do with cars and their related products that will help my business. We are members of Point-S and MotorCodes and are also a Unipart Car Care Centre.

 

Motorcodes Membership- Give garages a better standard and Excellent Control for consumer satisfaction

Motorcodes Membership

Motorcodes Membership

The UK authorities that regulate garage services and repairs here in the UK.Thus, have at last come up with a better way to control bad practice throughout the UK motor industry.Many systems were implicated in trying to regulate garage services.Including, repairers and car sales outlets for un- lawful practices. But this did not stop dodgy traders from breaking the rules. So and taking their customers to the cleaners.hence,  by not carrying out the correct repairs or not doing the work they were expected to do. Some garages were supposed to conduct garage services, but Motorcodes Membershipnever even touched the car, a complete rip off.

Most people have heard of horror stories. Therefore, the motor industry has had bad press. I personally as an “honest” garage owner do not think this will ever change.I think there will always be dodgy dealers in the motor trade.Consequently, willing to rip people off. Motorcodes will help ease this problem with higher standards set for the garage business.

Over the years many different organisations have come formed trying to regulate the garage trade. But it seems that their members are always joined by the same, ” Good garages“. The majority of garages and car dealers and auto centres are honest and genuine people, who are just out to earn a decent living. Especially in the private sector.

Motorcodes Membership

Most garage owners are very hard working individuals. Thus, who run their businesses honestly. Hence, offering the “local community” an excellent and honest deal on garage services.  One of the first “regulatory bodies” to control garages. Was “Trading Standards”. Garages who joined could attend meetings at a local facilities.Therefore, to discuss ways and means to offer a better garage services, but this did not stop the bad guys, as they only did not join, I think though that this was a move in the right direction.

However due to the recession. Because of the Government cut backs in the nineties. This scheme was scrapped to be, and other private organisation sprung up, These were driven by companies that were also promoting garage services products, such as oils and other engine products, in other words, you had to buy their goods to be in the club. In my opinion, this was not a satisfactory situation, and many of these schemes fell by the wayside.

“Motorcodes Membership” is a better system that helps to create an improved image for the motor trade and garage services, this time, I have a feeling it will be more successful.

To check out your local “MOTORCODES” garage log onto www.motorcodes.co.uk or in West Yorkshire www.pellonautocentre.com

Pellon Tyre and Auto-centre offer car and van servicing and repairs to all makes of vehicles. They are members of Unipart Car Care centres and give a nationwide guarantee for all our work and parts. Thus, they also sell cheap tyres online from our website www.pellontyres.co.uk .Hence, by using the tyre selector and choosing your tyre size. Courtesy cars are on offer. To local motorists who need to go to work and leave their car with us for work doing. We are also an official MOT testing station and are members of Motorcodes. Motorcodes, carry out checks for high standard of equipment and workmanship.

motorcodes,garage services

motorcodes offer a better deal from your local garage

 

Pellon Autocentre Halifax-are a Unipart Car care centre UCCC.

Pellon Autocentre Halifax; Many motorists have problems when it comes to having their car serviced.”Unipart”Pellon Autocentre Halifax

Pellon Autocentre Halifax

Pellon Autocentre Halifax uses best replacement parts

Most cars need a major annual service, and in our belief, depending on the mileage should have one or even two what we call “engine services” a year especially diesel engined vehicles.
The oil and filter require changing and the rest of the levels topped up. Cars over three years old could and perhaps should have the primary service carried out at the same time as the MOT test.
It depends on what type of garage you choose and indeed trust.
We at Pellon Autocentre Halifax decided to join the UCCC garage scheme to upgrade our standards and quality of parts to conform with the new EU regulations, that allows garages to service cars that are still under manufacturers warranties.

All the service parts that we use on all car brands are from Unipart Express factors and are of the finest quality.
Every car that we service has a printed service sheet from our Autodata computer programme. Consequently, the specific car service is carried for each make and model of car. We also check the timing belt changing times and pass the information on to the customer.
We at Pellon Autocentre Halifax advise our customers to have a service at the same time as a MOT test. Furthermore, your car has been looked after and is more importantly safe to drive and to other road users.

Pellon Autocentre Halifax

Another advantage of taking your car to a Unipart centre is that we offer a guarantee that covers you for the whole of the UK. If there is a failure of the work, we have carried then your car will be repaired free of charge at another Unipart centre in the area that you have had a problem. Covers for all types of motorists.
As a UCCC service centre, we have to be part of the Government recommended garage regulatory body called Motorcodes. Asa member of

A sa member of Motorcodes we have to be checked by the RAC on certain standards and fair pricing. Our staff take examinations in their workmanship and the work that they have done on the day of the audit is checked for quality a great benefit to our customers. We also have to retain all the old parts for 24 hours for the client to check if required.
Motorcodes also offer an arbitration service to resolve any disputed that may arise between ourselves and a customer.

Pellon Autocentre service all makes of cars pellonautocentre in their Unipart centrePellon Autocentre Halifax.

Pellon are members of Unipart Car Care Centres and give a nationwide guarantee for all our work and parts. They also sell General Grabber Tyres online . From our website www.pellontyres.co.uk by using the tyre selector and choosing your tyre size. We offer courtesy cars to local motorists. Who need to go to work and leave their car with us for work doing. They are also an official MOT testing station and are members of Motor-codes, who carry out checks for a high standard of equipment and workmanship.

Pellon Autocentre Joins Unipart-Unipart Automotive Service Centres “better for the motorists”.

Pellon Autocentre Joins Unipart; Eric Roberts of Pellon Auto Centre Halifax is pleased with the re- launch of the Unipart car care centres, to

Pellon Autocentre Joins Unipart

Pellon Autocentre Joins Unipart

bring them update after 16 years’ presence in the garage marketplace.

Eric Roberts MD of Pellon-auto centre has recently attended a regional meeting of Unipart Car Care Centres (UCCC). This was in a hotel in Wakefield West Yorkshire. New plans that mean that Pellon Autocentre Joins Unipart was unveiled to upgrade their new image to the garage members.

UCCC Members will be offered complete new signage. Consequently, by using Unipart’s new updated logo. This logo is very similar to the present one. Because it appeared that only a slight modification to upgrade. Eric Roberts says “The new image looks very stylish. Although there is not lots of change, the new design will look very useful. Especially, when bonded together with all the other promotional effects that will be on offer to us.

Our garages images are in the Unipart style and colours.”
Unipart will still provide their garage network with their website design service to help its individual garages build their website. This service will be subsidised by Unipart, rolling on from the old system. This offer has been taken up by over 500 garages and has become a favourite feature to the garages in the scheme.
Motorcodes will still play a significant part in Unipart’s big changes; this will ensure an excellent standard of quality across the complete network. Therefore, is crucial when offering a nationwide warranty service to the networks customers.

Pellon Autocentre Joins Unipart

A brand new feature will be the introduction of Ben Collins, (the former “sting” from Top Gear motoring programme on TV). Ben will be helping promote the Car Care Centres at a national and local levels, holding regular events across the country.
Another new feature will be the introduction of more training facility. Garages participating will have the use of Uniparts technical helpline and training staff support. “This Pellon Autocentre Joins Unipart service will be of great use to participating garages such as ourselves,” says Eric Roberts.
Unipart will be revamping the existing web site. This website will be fully optimised, and search engine friendly. Links to participating members websites. Furthermore, offering the partners a right online image with facilities to offer online service and MOT booking.

Furthermore, the new work-wear was also on display for the garage owners to browse over and the meeting concluded with a buffet. Unipart’s marketing director Wendy Williams conducted the meeting in a very professional manner, and it felt that all the participating centre members in attendance, were looking forward to the new changes with great anticipation.

“Find the tyres you need at discount prices using the Pellon Auto Centre

Motorists Trust Motorcodes network-put their trust for reliable work in the “Motorcodes network”

Motorists Trust Motorcodes network

Drivers Trust Motorcodes network

Each month, Motorcodes releases figures on a variety of customer satisfaction ratings.

We think this is important, to demonstrate transparency both to potential garage clients and to the authorities. As Motor Codes subscription has expanded, our Code Survey helps explain that this growth is about much more than putting a badge on the garage doors, with no regulation.
The good news, as you’ll see in the table below, is that January’s figures show that the high standards set for subscribing service and repair centres are being maintained. Amongst the numbers is a notable 95% customer recommendation rate – probably the most important statistic of all and one that bodes well for business within the network.

Motorcodes January satisfaction results

Motorists Trust Motorcodes network

Real customer satisfaction

Overall satisfaction
93%
Recommend to friends/family
95%
Booking process
95%
Quality of service or repair
95%
Quality of information provided
93%

Level of customer service in Motorcodes
95%

This is no doubt going to be one of the most successful consumer protection schemes that were brought out in the garage World. In the past, we only had the Trading Standards system to protect the motorist from been let’s say “taken for a ride”, by corrupt and dodgy garage owners. In the last few years various Government schemes had been tried out here in the UK, and to an extent, there have been some real systems. Most of these though were tied to buying car servicing products, which in my mind did not stop with the spirit of things.

We in the garage trade needed a transparent system to link up the garage with the customer, in a case of any disputes that may arrive during the service or repair of the client’s car. Motorcodes came along and in my mind was the ideal vehicle to sort out any differences that may have risen while the garage was in charge of repairing their car.

Motorists Trust Motorcodes network

Also, other things were in the Motorcodes good practice scheme. One of them is that each participating garage must have regular inspections. These include a fair pricing system that is transparent to the motorist. We at Pellon Autocentre in Halifax UK, do not carry out any work to a customer’s car. This is unless the client is notified of the price and understands  about the work that we are carrying out, if they are any ad don’s that were not foreseen, then the customer will be contacted again, and we will explain the reason for the extra charge, this way there should be no surprises when the client receives their final invoice. 

Motorists Trust Motorcodes network

Another Motorcodes safeguard is that we must keep the old parts to show the customer what we have fitted for a 24 hr period before final disposal, this also includes any service parts

Motorists Trust Motorcodes network

English: A business ideally is continually seeking feedback from customers: are the products helpful? Are their needs being met? Constructive criticism helps marketers adjust offerings to meet customer needs. The Source of the diagram: here (see public domain declaration at the top). Questions: write me at my Wikipedia talk page (Photo credit: Wikipedia)

That we may have changed, this makes the whole thing transparent and ensures tiny disputes or falling out with the customer, we are all aware that repairing cars can be a distressing time for customer when they leave their vehicle with you, so all this good code of practice, helps towards a better all round experience for the under pressure motorists all part of being a member of Motorcodes, in my opinion, the best garage standard organisation out there at the moment and we at Pellon are proud to be members.  

 

 

Eric Roberts

Hi, I would like to introduce myself. I have worked in the
Garage and Tyre and Battery business now for 40 years. I have worked for a
couple for national tyre companies in my younger days, before starting my first
business. I now own a company here in the UK called Pellon Tyre and
Auto-centre
, and I am a keen blogger about anything to do with cars and their
related products that will help my business. We are members of Point-S and
Motor-Codes and are also a Unipart Car Care Centre and of course Tyre-safe.

 

Motorcodes Good Garage Scheme- Look out for the Motorcodes logo on your garage

Motorcodes Good Garage Scheme

Motorcodes Good Garage Scheme; by Eric Roberts about the new improved Motorcodes, garage scheme for customer protection.

Motorway Direct car warranty plan has subscribed to MotorCodes. This provides further peace of mind to warranty customers. At the same time demonstrating a commitment to high standards of customer service. This is carried out  by the Motorcodes network of service centres.

Under the Vehicle Warranty Products Code. Motorway Direct commits to standards that exceed those set out by law and joins other. The  UK providers in

Motorcodes Good Garage Scheme

Trading Standards are now part of Motor Codes for greater consumer proection

subscribing to the self-regulatory Code of Practice.This improvement is welcomed by ERIC ROBERTS  MD of  Pellon Autocentre . This will give extra assurances for their customers.
“MotorCodes represents the vast majority of this industry’s major players and is working with vehicle warranty product providers to bring motorists the reassurance and peace of mind they need,” said Chris Mason, Motor Codes Managing Director.

“With Motorway Direct subscribing, there’s more choice than ever for customers looking for a warranty product they can rely on.”
As a result, MotorCodes regulates the provision of new car warranties under its” New Car and Vehicle Warranty Products Codes” and provides support to more than three million motorists that take out products such as extended warranties, GAP insurance, and breakdown cover.
“Our subscription to this organisation helps us to demonstrate our customer focused values of trust, reassurance and quality,” said Paul Hanna, Commercial Manager at Motorway Direct. “By committing to the Vehicle Warranty Products Code, Motorway Direct is proud to demonstrate to its customers that it is a responsible provider.”

Motorcodes Good Garage Scheme

Most noteworthy, the Vehicle Warranty Products Code has completed Stage One of the Office of Fair Trading Consumer Codes Approval Scheme and commits subscribers to increasing consumer protection and delivering higher standards of service. The Code improves the marketplace through self-regulation of non-insured warranty products, including pre-sale information, cancellation rights and protected claims funds. It insists that subscribing companies offer:
§  Peace of mind cover.
§  Products written in clear English.
§  No high pressure selling.
§  Written summaries of key contract terms.
§  A simple, straightforward claims procedure.


Motorists can find out if their product is covered by Motorcodes, by asking their provider and can check the list of subscribing parent companies at
www.motorcodes.co.uk.