michelin tyres

Michelin Zero Pressure Tyres-Run-Flat tyres will get you out of Trouble in an Emergency

Michelin Zero Pressure Tyres

For high standard of equipment and In all fairness Michelin are not the only company to make a run-flat product. Most tyre companies including some budget tyre brands make a run-flat tyre.

Michelin’s call their tyre the ZP or Michelin Zero Pressure.

This of course refers to the fact that when the run-flat tyre deflates, it will carry on running with zero air in the tyre. This is exactly what the run-flat does. Because of the much stronger

side walls the tyre will not deviate from its course. The driver is warned about the deflation from inside the car by the TPMS system (tyre pressure monitoring system).

Let’s face it our roads are probably the busiest in Europe. Consequently, nobody enjoys having to change a wheel at the side of the road. In fact they now warn us to stay well away from the car. Preferably, at the top of the embankment. Importantly, while the recovery truck turns up! Because of the many accidents caused by broken down vehicles. Of course, being hit from behind by other vehicles who lose concentration and smash into them.

With the Michelin Zero Pressure run-flat technology fitted to your car. Then this will be avoided. These tyres will lose pressure from a nail or a screw penetration. But your car will keep a straight line and you will be able to drive home. Albeit at the reduced speed of 50 mph, but the tyre will let you travel 50 mile. Naturally, which should be enough to get you out of trouble and have the tyre changed

Michelin Zero Pressure Tyres-Can you mix run-flat tyres with normal radial tyres?

Michelin recommend that you should never mix a Michelin Zero Pressure run-flat tyres with a non-run-flat normal radial tyres. The only exception to this rule is if you were stranded in the middle of nowhere. With the only tyre depot for miles around could only get you a normal tyre. Subsequently, then this would be acceptable as a last resort, get you home step and the tyre must be changed back to a run-flat as soon as possible.

The Michelin Zero Pressure run-flats have completely different sidewalls; they are made of much thicker materials and are known as “Self-supporting tyres” or SST’s. They have two other identification markings on the sidewalls.
1: ZP allows you to drive at 50 mph for speeds up 50 mph (most of the M1 motorway at the moment)
2: ZP SR allows you to drive for 20 miles at 50 mph

Michelin Zero Pressure offer the same ride capabilities as a normal radial tyre

The first time I drove a BMW Mini that was equipped with run-flat tyres I thought I was in an old truck going down a cobble road. The ride was horrendous, and my staff, who regularly test drive cars say that this is a common thing, the ride is very hard, because the sidewalls are so thick and re-enforced. Michelin claim that their Zero pressure tyres are not the same and give just as good a ride as their normal radial tyre range.

Although I have not tried out as car fitted with Michelin Zero Pressure, this has got to be a step in the right direction and I will try out these tyres as soon as possible to quantify their claims.
However some fleet companies are now looking at the Michelin , because of the more comfortable ride and also improved fuel consumption. These tyres have been tested by fleet company Alphabet’s Operational Services Manager, Andy Williams,
He explained: “The comfort compromise everyone used to associate with run-flats has disappeared with the latest technology of tyres.

I have tried Michelin’s new Zero Pressure (ZP) range

Trust me, you can’t tell the difference from standard tyres. Yes, there have been critics of run-flat tyres in the past, but Michelin has answered all of them. It is high time fleet managers start to embrace the new technology as it has so much to offer.

The combination of a smooth ride and the increased safety is something they just can’t afford to ignore. The fact that a tyre keeps its shape when it loses pressure could be life-saving in the event of a tyre blow-out.”
As I have stated earlier this means that the fleet car user can now safely drive the vehicle to a tyre centre or garage and have the tyre replaced.

This will help to reduce down time caused in the past by the driver calling out the emergency services because they are not able to change the wheel themselves, or the car is stranded in a dangerous place.

For the private drivers who are fitted out with run-flat tyres it would be well worth trying out these new Michelin Zero Pressure, because of the better and less harsh ride, that is associated with the other run-flat makes of tyres.

Pellon Tyre and Auto-centre offer car and van servicing and repairs to all makes of vehicles.  We also sell Michelin Zero Pressure Online .

old part worn tyres

Am I getting soft on Part Worn Tyres? 22% of British Drivers Now Using Them-should we be worried?

Part Worn Tyres

 These are very alarming figures 22%, almost a quarter of the driving public are buying these part worn tyres

But I am now thinking differently about the problem. In my opinion the Part Worn Tyres market has increased due to the financial crisis and a lot of young families are having to make

huge economic changes in their household budgets, but they regard their car as sanctity, a necessity, they will keep it running at whatever cost, even if it means running the car without insurance or road tax.

This is also where part worn tyres come into it. If it means keeping the car running then they will pay say £20 for a part worn tyre, I do not think that they care about its condition, all I can say is that they must trust the person that they are buying from, as long as it gets them about and they can keep their car running.

It is the tyre industry that should make sure that the tyres that these people are using are in fact safe to use and come under the Part Worn Tyres law (Under The Motor Vehicle Tyres (Safety) Regulations 1994 (reg.7.) part of the Consumer Protection Act) that we have here in the UK and probably other countries too.

17% of drivers would also keep buying part worn tyres.

In my opinion the economic crisis has hit us all to the extent that we will probably never recover again. The retail market place has changed considerably over the past years, with consumers having to make huge cuts in their spending habits. This includes everybody, and I have to admit that includes my family. We are changing our shopping habits and the companies that are making changes to cope with the lack of consumer spending are becoming the winners.

Starting at the top of the chain, families are now shopping on a daily or twice weekly basis. Here in the UK the winners are becoming the smaller chains such as Lidl and Aldi, who are pushing the huge supermarket customers into second place, primarily because of the changing shopping habits of the consumers. We also having the cheaper clothing retailers who are doing well in this climate, stores such as Primark are sweeping the floor with much cheaper clothing than the high street stores, who are suffering from the general downsizing of the consumers.

In my opinion this is also the same problem that is affecting the tyre market at the moment.

Drivers at the lower end of the economic scale are forced to buy part worn tyres to keep their cars on the road. According to the recent survey 17% of these drivers would also consider a repeat purchase of part worn tyres, which could mean that these people are taken out of the new car tyre market altogether. There has always been a slice of the tyre market that have bought second hand tyres, but this time the increase is quiet significant and is effecting many of the smaller tyre retailers up and down the country.

Fighting back with cheap budget tyres

One of the knock on effects of this gap in the market place is the price deflation of the budget tyre brands. My own business has seen a Sharpe increase in the cheap new tyre market. The manufacturers that are suffering are the mid-range tyre market and the leading companies appear to be holding their own, we are still getting our customers asking for their favorite brands. These are usually the older drivers that are known as the “Silvers” and that include me?

These are the drivers that will stick to Michelin and Dunlop and can still afford to pay the price for them.

I am only forming my opinion on the facts that are affecting my tyre business here in Halifax Yorkshire UK. But asking about and traveling around has opened my eyes to the number of part worn tyre bucket shops that have opened up in the last few years has quadrupled. The increase in these operations has opened my eyes to the extent of our industry wide problem. We seem to be more at the battle front in the poorer northern towns, especially the ones with a large immigrant population, such as Halifax.

Part worn tyres are also affecting the large companies

This problem probably multiplies the more depots that you own , so the huge tyre companies such as kwik-Fit must be pulling their hair out, in fact This recent survey was financed by Kwik-Fit and its findings were released to the rest of the industry. Roger Griggs of Kwik-Fit said…

“This research highlights the problems that British drivers have experienced with part worn tyres. Many of the second hand tyres sold in the UK are brought in from Europe by the container-load, having been taken off cars across the Channel. Motorists considering a part worn tyre should perhaps ask why a tyre that is no longer good enough for a Dutch, German or Danish driver would be good enough for them.

‘We recognise that drivers are keen to keep their motoring costs low, and we work hard to provide products and services to help them do that. There comes a point where cutting costs can compromise safety and this is especially true with tyres. After all, these are the only thing connecting a car with the road, so we urge drivers to consider whether they really need to opt for the unknown quality of second hand tyres.”

My problem with part worn tyres is the number that are found failing due to the damage that was already present

Of course, when the tyres were fitted to the new customers car. This is due to the fact that tyres that are sold are not sold legally. Here in the UK we have a set of rules that states that part worn tyres should be tested for any faults or damage or objects in the tyres and the tyre s should be checked whilst under pressure. Then after the tyre is checked and found to OK, then a special patch should be stuck (vulcanized) to the tyre with the name of the company or tester displayed on the tyre.

I now know that the effect of part worn tyres on the businesses of reputable tyre retailers

Having forced them to start selling these part worn tyres themselves and in a way I cannot blame them. One guy that I know has set up a separate small depot specifically for selling these tyres. He has kept the two companies separate for obvious reasons, but at least he is now clawing some of the lost business back and he is also running the operation within the current part worn tyre laws.

I can now understand better the predicament that many people find themselves in. Forced by financial circumstances, to buy these second hand tyres. So, thinking that we have all been affected by this crisis and will be for some time to come.

Now believing that they is a place for part worn tyres, but they must be bought and sold within the law and we must get rid of these people who sell all the rubbish and dangerous tyres, by strengthening the current laws and more importantly, to clamp down on these dodgy tyre businesses that sell this rubbish through stronger law enforcement.

4 x 4 vehicle-general tyres

Toyota RAV 4 Poor Problems? Caused by the “Suction Control Valve” (SCV)

Toyota RAV 4 Poor Acceleration Problems

Toyota RAV 4 problem just happened overnight

So, as I have said before, one of the great things about owning a garage. Importantly, is the diversity of jobs that we can encounter. Hence in any busy working week. This past week was no exception. One of our lady customers called it with her car, a Toyota RAV 4 !

Alarmingly, the reason was that the car was performing badly when trying to overtake. Especially, when she put her foot down the car was very slow to respond.

She had a new Duel Mass Flywheel fitted about six months ago ! Interestingly,  she had wondered if this could have anything to do with the cars recent problem?

The Toyota RAV 4 was fitted with the 2.0D-4 D engine. Importantly, she had not experienced many engine problems in the past. In fact apart from the clutch the car had been trouble free.

Ryan road tests the car !

When Ryan our workshop manager took the car out for a test drive. So, he noticed that the engine warning light was also illuminated . So on his return he plugged the car into our diagnostics machine. Finding that the code PO627 came up. When we looked the code fault up on our diagnostic site. Then it stated that the problem could be a couple of things.

  1. That the internal fuel was below the target fuel pressure that it should be, despite the engine ECU opens the Suction Control Valve (SCV)
  2. Fuel blockage.

Toyota RAV 42.0 D Engines are fitted with a Denso electronic high-pressure fuel pump.  Controlling, the fuel rail pressure and the volume of fuel and are both replaceable items. Denso also make the Fuel Pressure Regulator (we call it the SCV) that can cause the lack of power problems with the Toyota RAV4

Problems.

Ryan suspected it to be the SCV and this was confirmed by a quick phone call to a friend of ours that specialises in diesel engines and fuel pumps. He told us that the SCV Valves had given most him most problems with this particular RAV 4 engine fault and so we took onto ourselves to tackle this particular problem.

New SCV ordered for the Toyota RAV 4

We contacted the customer with a price. Reluctantly, she gave us the go ahead to carry out the necessary work on the car’s engine. We could only buy the SCV parts from the Toyota dealership. Unfortunately, they were not available from any of the local parts factors.

The first part of the job was to remove the two bolts that fasten the radiator expansion tank to the car. Allowing you more room to work. Importantly, you can see this in the picture the arrow is pointing to ! Where the fuel pump is located. Down near the yellow dipstick top. Ryan then had to remove the remove the air intake/inter-cooler pipe.

The only difficult thing that Ryan could see was the location of the pump, that the SCV’s were located; they were located at the back of the pump, making the job a little fiddly.

When the new Toyota RAV 4 valves arrived. Hence they were both coloured differently. So,one was green and the other red. It was important that the new ones had to fit where the old ones had come from.

Hence the colour coding.

The valves are held into the pump by two heavy duty Allen screws each and were eventually freed by using an heavy duty Allen key type bit that fitted into an impact wrench set, with an extension tube to give him some leverage. This did the trick and the screws finally gave in to the pressure.

An important thing to watch out for is that the valve seats have two O-rings. These O-rings must be replaced and refitted into the valve seats; Ryan lubricated them when fitting them back, before the new valves were fitted back onto the pump.

Possible loss of fuel !

Another observation is that you will lose a small amount of fuel when doing this job, so protect the immediate area of the pump with some old cloth to soak up the diesel that comes out and you will not make a mess on the rest of the engine or the garage floor. We also thought it would be worth fitting a new fuel filter, and so we did.

When Ryan completed the work, he then re-set the Toyota RAV 4 engine diagnostic trouble codes , with our engine diagnostic machine and it then only took a couple of attempts to re start the engine, because there would have been a little trapped air in the system from when the valves were removed. If you are doing this job at home on your own one of these vehicles, we do recommend that you keep everything as clean as possible and do not let any dirt or other contamination onto the new valves.

The job only took about an hour

Including the ordering of the parts. Later the car was road tested and found to be cured of the problem. Happily, our lady customer picked up the Toyota RAV 4 paid us and went on her way a happy customer.

This problem can also be found on the following Toyota models

Toyota Avensis 2.0 D-4D (CDT220) 1999>2003,Toyota Avensis Verso 2.0D-4D (CLM20) 2001>2005,Toyota Corolla 2.0 D-4D (CDE110) 2000>2001,Toyota Corolla Verso 2.0 D-4D (CDE120) 001>2004,Toyota Corolla 2.0 D-4D (CDE120) 2001>2007 (90bhp & 109bhp),Toyota Previa 2.0 D-4D (CLR30) 2001>2007. This information is from Blue Print.

oil and engine warning lights

VW Polo Performance Problem-Calls in with bad Performance Problems?

A VW Polo day?

So, after the school summer holidays have finished. Fortunately, then we start to get busier in the garage repair side of the business. Happily, the tyre side starts to pick up nearer November, with the approach winter.

Like many other garages we try to plan our work schedules. Booking the various car repair jobs in accordingly.

One particular day last week when we were fully booked up and very busy. Subsequently, a breakdown truck turned up on the forecourt with a black VW Passat on the back. Firstly, the car looked to have had a small front end shunt. Because, the front wheel was sticking out at an angle. The VW Passat was a 2009 TDi and the car had been bumped when parked up in the local supermarket.

We pulled the VW off the trailer and pushed it onto a ramp. We soon discovered that the front wheel had been hit and had completely bent the steering arm. This had totally disabled the car from being driven. The remedy was easy; a new steering arm was fitted and the car was given a Laser Wheel Alignment to correct and re-set the steering. The owner picked up his car and went home happy.

Next car with a engine problem

We were not so lucky with the next car that was booked in for the engine shuddering and banging. The car was a VW Polo 1.4 TDi 2002. It belonged to a friend of the family’s son, who had just passed his driving test.

The VW Polo had been left with us and we took the car out for a road test to try find out what the problem was. The first thing that we noticed was that the clutch had gone, but there was other things going on at the same time, it was a mix-match of problems. We were well trusted by the customer and so decided that we had to fix the clutch first. We removed the clutch housing and found that the clutch had indeed gone.

After replacing the clutch the VW Polo did go a little better, but the engine was definitely not right, it was shuddering and juddering.

VW Polo Mass Air Flow Sensor (MAF) had to be checked out.

The MAF sensor is the instrument that checks the temperature and the weight of the air that is entering the VW Polo engine. This information is then sent to the on-board computer, which calculates the correct amount of fuel that the engine requires to operate at.

The sensor works by measuring the current that is required to check the temperature while the air blows past. The MAF will start to clog up with dirt and other particles over time and this blockage is the thing that can cause your engine to have problems. The symptoms are exactly what was related to this problem. Poor starting, the engine would not run properly and would not accelerate, especially up hills.

Clean MAF sensor

Some people say that if you can clean the MAF sensor at regular periods then these problems would not arise, but we have always found that we have had to replace the part. Importantly, we also fitted a new air filter and the VW Polo was a different car. It was road tested and the change of the MAF sensor revitalised the car, back to normal engine functions.

We also noticed that the steering had got a knocking noise and a vibration and on inspection found that the car also needed a Front Arm rear bush. We fitted this new bush and adjusted the wheel alignment. Here at Pellonautocentre we can repair all makes and types of cars.

It was an expensive day for the customer, but you would be surprised how many of our customers drive their car until it drops to pieces, nothing new there?

Just a few problems that we can get: in a busy garage.

Also sell Pirelli Car Tyres online from our website.

tpms for run flat tyres

Pirelli Run Flat Tyres Can We Repair Them?

When the run flat tyre first came on to the market

Firstly, I was not so sure what to think? These tyres were developed together with the car manufacturers  Consequently, were designed to specifically fit the cars on which they were to be fitted for safety reasons.

So, the whole concept surrounding these tyres is based on safety. Both for their car and more importantly the driver. Another factor was that these cars could do without a spare wheel, thus reducing the weight of the car. This has contributed to the “green” credentials of the cars that they were fitted to.

Tyre Pressure Monitoring Systems (TPMS) have to be used with run flat tyres

Pirelli Run Flat tyres were specifically developed to be based on the specifications of the cars on which they are to be fitted. This means that, Run Flat tyres may only be mounted on vehicles that are specifically made to have the Run Flat tyres. This was one of my first bones of contention, when my young apprentice tyre fitter snapped the TPMS valve where it was located on the inside of the wheel where the  normal tubeless valve would normally be fitted. (cost me £80 to replace)

New tyre fitting machine

I also had purchase one of the new style tyre fitting machines. Because of the difficulties that we encountered when trying to remove and re-fit the tyre from the wheel. The new type machines were equipped with special tyre hold down tools that held the tyre in place so that the fitter could use both hands when removing and fitting these difficult  tyres. After a while we were used to fitting these tyres and also learned about the TPMS systems that accompanied these tyres fitted to the car.

The Pirelli P7 Cinturato run flat tyres was also developed as a more environmentally product.

Because Pirelli had also taken the time to not only make the tyre into a run flat. But also make the tyre into a high performance design tyre. Of course, with lower fuel consumption and reduced road noise. They were also able to use a more eco-friendly compound to the tread area, giving this tyre more stability in the footprint area. The development of this tyre brought together many improvements making it a highly safe product that would complement medium and high powered vehicle such as the BMW range including the BMW Mini models.

When a loss of pressure arises in a run flat tyre then you must only continue at 50mph

The high volume of cars that are now fitted with the run flats. So, have helped me in thinking that these tyres have become a success story. At first I wasn’t sure I thought that they were just a passing fad that would go as quickly as the appeared. But I was wrong, because I have listened to some of the stories from my customers, of how they prevented them from having an accident and also of how they were able to carry on with their journey

The truth is that if your tyre suddenly loses pressure . Frighteningly, when you are doing 70 mph. Say on a busy motorway, then you will have a better chance of getting out of a sticky situation. Of course, than you would have with normal radial tyres.

Car remains stable after a blowout

Your car will remain stable and not deviate and possibly cause a crash. Even in busy traffic, as happened to a friend of mine recently. His tyre blew out and he hit the central reservation. So, causing the car to swerve and have an accident. Although he was badly injured he is now fully recovered.  But I am sure that of he had run flats fitted to his car.  Then the car would have kept the line and not crashed  into the barrier. Throwing it into the path of the traffic in the other lane.

Also if you do lose tyre pressure and it will tell you on your TPMS instrument. Located on the dash of your car. After this, then you must only drive at 50 mph. At 50 mph you can drive the car 50 miles. This is usually enough distance to enable the driver to reach the safety of a garage. Including the nearest tyre centre and have the tyre attended to.

Pirelli recommend that we should not repair run flat tyres

As the heading suggests Pirelli. Are one of the manufacturers that do not recommend that we repair run flat tyres. We at Pellon Tyres here in Halifax have been known to repair these tyres. But only if knew that there was a screw in the tyre and the tyre had not deflated. Including the fact that the TPMS light had not come on. We have since stopped this procedure altogether. Now and only fit a new tyre. Because we just do not know what damage was done, when the tyre was de-flatted.

This reminds me of a recent case in mind. One of our lady driver customers. Owning a very nice BMW, had noticed her TPMS light was warning her of a problem. Consequently, with her near side front tyre, which had a pressure loss. The BMW was fitted with Pirelli tyre as original equipment size 225/45×18 P7 Cinturato.

Heading for the M62

She was heading from the M62 motorway, back to Halifax when the incident happened and was not too sure what the light coming on meant. She carried on driving and then decided to pull in and give us a ring for advice. Because the car was fitted with a TPMS system we knew that the car would be on run flat tyres and so we recommended that she drove the car carefully to our depot in Halifax, a distance of about 5 miles well within the 50 mile recommended by Pirelli.

When she arrived, the inside of the side wall of the flat tyre was completely coming away and so we had to fit the lady a new tyre. The customer worked in a high up position for the local council, but because we had a tyre in stock she was able to attend her meeting. If she had normal radial tyres fitted then she would have been delayed until someone came out to change her wheel, so everybody was happy…more reading… Pirelli run-flats

Pirelli Runflat tyres

Pellon Tyres offer car and van servicing and repairs to all makes of vehicles. Selling Pirelli Run Flat Tyres online from our website www.pellonautocentre.com by using the tyre selector and choosing your tyre size.

old part worn tyres

Driving on Bad Tyres-Motorists are Still Risking Their Lives,

Driving on Bad Tyres

Do our foreign visitors know about Driving on Bad Tyres, and our tyre laws?

So, this is a question that I often ask myself ! Of course as the owner of a tyre business here in Halifax UK . Responsibly, have we as an industry educated the public. Enough about the dangers and safety aspects of having bald or other dangerous thing wrong with the tyres on their cars.

Just as in every other walks of life in this world. So, we have different types of tyre buying consumers. Significantly, we have rich and poor, people of different races and colours who all drive cars on our roads. Of course the majority who uphold ton the laws of our country. Including motoring laws ! So, to make it a safer place for us all to drive about.

This is a good thing in my opinion.

Enabling a person from another country to drive about. Of course, to look for say a job or look for accommodation. We have all seen the cars driving about from all over the world. Generally, I think that this is a good thing. I love to visit other countries in my car. Significantly, it is one of the pleasures in life that I have always enjoyed. But I always check important driving laws of the country that I am visiting. Before I embark on my journey.

The point that I am making is do we educate drivers enough about the facts about better road safety and the general upkeep of our cars. It seems to me, that as a nation we should be hammering home the safety aspects of driving and looking after your car so that it is also safe to other road users. This also includes immigrants and other foreign visitors including foreign students.

We should perhaps give them a copy of our highway code in their own language, whether or not they will look at it is up to them, but it would be a step forward. In a student website it recommends that if you are going to drive here in the UK then you should buy a copy of the Highway Code available from most bookstores at £2.50. More reading…”Help for International Student Drivers

Mixture of foreign visitors that have good knowledge about their tyres

Here in Halifax UK. We have a large mixture of people from other countries and continents. All of them are welcome as our customers. It is an interesting subject to study the different attitude that people have towards road safety.

This includes ALL of our customers, and not just visitors. I think that we should make everybody more aware of the laws and rules that we have to stick to make the UK a better place to drive in.

I have been lucky enough to visit many countries in my life. So, like most tyre guys I always end up looking at the tyres on the cars. Usually in some car park.

It is no surprise to me that the poor countries. Such as Egypt that I recently visited. Think nothing about driving their cars  Driving on Bad Tyres. Driving on Bad Tyres  is simply a matter of economics. The richer countries that I have visited. In Europe or the USA all have high standards. Because they are richer and can usually afford  to have better tyres fitted to their vehicles.

Education a must for all drivers

I think that the problem that we have in the better off countries. Importantly, are having the crossover of different  backgrounds. In my opinion we should all re-educate the public. Keeping the high standards that we now enjoy. Some sort of campaign would remind the car driving public about the safety aspects. Of driving around in cars with tyres that are within the law.

One of the best moves that the British government have made was the introduction of the MOT test, and this model has also now been adapted in many other countries. The MOT test is carried out on the car a does not take into account where the drivers are from or the ethics of the drivers when it comes to road safety. The cars are tested and the failures must be rectified before the car can be driven on the road again.

MOT Test catch out bald tyres

Many of the worse tyres that we see have been picked up on the MOT Test Requirements and thank goodness for that? We are now finding many more cars that are coming to us with bald or faulty tyres fitted to them, and the tyres have to be changed before the car is road worthy or not.

Here at Pellon Tyres in Halifax we also fit tyres from other garages that carry out MOT tests. One of these garages rang up the other day to ask us to collect four wheels and tyres from an MOT that he had just failed. Jim the other garage owner had asked me to take a look at the condition of these tyres, as he was both amazed and amused at the state of three of the tyres.

Shocking tyres

Adam one of my drivers picked up the wheels and asked me to take a look. I could not believe that this car had been driving on our roads. Dangerously, with his tyres in such bad condition. So, you can see the state of them in the pictures that we took. Many of the tyre problems that we are coming up with, are stemming from the rise in the sale of part worn tyres and I believe that this covers my whole article, I believe that our standards are being eroded by a lack of education across the whole of the driving public and this should be tackled before the situation gets any worse.

One of the organisations that are supporting the battle against Driving on Bad Tyres are www.tyresafe.org and you can see some of their excellent work by visiting their website.

Pellon Tyre and Auto-centre offer car and van servicing and repairs to all makes of vehicles. Tyres are available online at discount prices 

V W Problem Heater-car owner selling their car

Car Owners Ripped Off-Are they Really Getting Ripped off by Garages?

Car Owners Ripped Off

Garages are becoming more transparent towards Car Owners

There are many recent reports about Servicing a Car and independent repair garages are ripping their customers off. I am not sure what these reports actually cover? Is it the one man band

operations, the larger independent garages or the main franchise dealers? Or are we all being “tarred with the same brush”.

I must admit though, no matter how you try in any trade, you will not please all of your customers and it depends how loud the disgruntled person is to how it may affect your garage. We can all try our best, but we are all going to get the “wrong customer at the wrong time”. I have come to the conclusion that there is nothing much you can do about these people, they probably have other issues that are affecting their personal lives and you are the one that they are taking it out of.

Garages should be aware of social media

Ten years ago we would have hit “a brick wall” with the customer that you just are not going to please whatever you do. I regard myself as a very calm person but when I have confronted some of these “raging” customers, then my blood has reached boiling point, and my blood pressure has hit the roof. I have built my garage and Business Plan on trust and have enjoyed customer loyalty beyond my wildest dreams. Over the years we have had whole families returning time and time again for their cars servicing and repairing.

Although it sounds like that we have many bad tempered and grumpy car owners, they are indeed far and few between, but when they come they can really hurt you. The big threat at the moment is to “expose “us on social media, especially on Facebook. This has happened once or twice now, but we just tell them to go ahead, we can defend ourselves and our reputation and I am sure that other people who know them will be familiar with how they behave.

How good is the training ?

Although some of auto press appear to be concerned about the level of training that our mechanics or technicians receive, (whatever we like to call them), then I am not so sure. I think that the whole education of young people has been watered down in recent years here in the UK and this includes the colleges where our young mechanics start off. Some like to think that this is progress and a new way of education, but looking back over the years I do not think that the levels of quality, have not dropped very much, if any.

The difference is that our apprentices now receive on the job training and assessments

In my own experience I think this works. I find that my staff will do the course work at home in their own time. Without much prompting. I remember when I was an apprentice (in the dark ages) I had to go to night school classes and hated it, now everything is more relaxed, providing the youngster does do the work that we ask of them.

This brings me back to having to raging customer. Consequently, facing the customer who may be out to get us. I firmly believe that part of all of staff training should be in customer care. These days the standards for caring for the customer and their cars have risen.

For young people who are just starting out in the garage trade. Perhaps and are starting their own business for perhaps the first time. Therefore should take this into consideration. Even if you are just a one man band or a mobile mechanic. So, you should look at some of my advice that I offer. Of course, as a successful garage owner of Pellonautocentre for twenty five years.

What garages can do to cushion the aggression?

1: One of the most important things. Of course, is that you and the members of your staff should be trained. Especially in the skill of “meet and greet”. This is the first thing we teach any of our staff. Believe me people have to be taught this skill. Just a basic “yes sir/Madam, how can help you” will be just fine. Even if you have got a hangover or just argued with your wife. This is the very basic polite response that your customer deserves and of course a smile. This also applies to answering the telephone, never let the phone ring out, train your staff to answer it politely, until a senior member of staff can take the call.

2: Escort the customer

To your reception/manager or whatever system your garage operates in. This is passing the customer onto the expert. Who will help the customer with any advice or problem that they may have. Too many businesses do not take any time out to perform these basic tasks. So they fly about with the customer in close pursuit trying to explain that they have a problem with their brakes. For my UK readers, (a good example of what not to do can be seen in the garage that Kevin owns in Coronation Street). No time sorry too busy attitude, will not build you a successful garage business.

3: Then you are prepared for that monster customer, with his huge problem.

I know that some of the larger garages. Such as main dealerships are trained to cope with these types of situations. But in general the small rage has to cope ! Whoever the unlucky member of staff is who has to deal with the matter. If you do not have a person who is trained to cope with these things. Of course, then you should take a deep breath. Asking the disgruntled customer to step somewhere out of the way, (this may upset other customers, who may be waiting for your attention).

4: Keep calm

may by do not take it personally. You must try to put yourself in the shoes of the customer, has he got a genuine reason to be annoyed with your garage.

Is the thing that is causing a dispute with your garage reasonable?

We have been accused of scratching a car on a couple of occasions, we know we didn’t do it but have come to some sort of compromise and kept the customer’s business try to keep in a conversation and not a “slagging match”. Resolving the dispute with the Car Owners is your ultimate goal.

5: perhaps finally,

If you feel that you are getting nowhere then “hit a brick wall “. Of course you must let the customer go away and think about what you may have offered them, or not. At this stage you may have lost the person as a customer anyway. But if you have been seen to try and resolve the situation, and then you have tried your best and move on to the rest of your day.

6: As the owner of the garage business

I have learned over the years that you should not interfere in the reconciliation process and try find which member of your staff has got the correct attitude and presence of mind to deal with this type of dispute, I usually find that your manager is best capable to handle this, even if you have to give them some form of advice and training.

I also hope that nay advice that I give will help young and future garage owners to enjoy and succeed in their future Car Garage business. more reading…http://www.mindtools.com/pages/article/unhappy-customers.htm

avon tyres

AVON TYRES AROUND FOREVER- From the 1960,s to Today-Avon tyres are Still Supporting Motorsport

AVON TYRES AROUND FOREVER

AVON TYRES AROUND FOREVER?

In my long career in the tyre industry, (too long), it is fair to say that there has been many changes that have taken place in the tyre industry, some were good and others bad. The large tyre manufacturers bought out the small niche manufacturer, for example Goodyear Tyres took over Kelly and Lee tyres and a few others on the way, Continental Tyres bought out

Semperit tyres and a few others, (the names of who slip my mind at the moment), and so on and so forth.

We also remember the fight to take over control of the tyre retail chains, starting off in the sixties and the seventies. Michelin took over British retailer ATS, Dunlop formed the National Tyres chain, by merging some acquisitions, including the very large retailer Marsham tyres. Pirelli formed the Central tyre group, and the list goes on and on.

I worked for a small tyre company in Dewsbury, Yorkshire, UK

But we were swallowed up into the National tyre group and became primarily Dunlop and India tyre retailers. This was the main aim, to sell the products of the mother company. To be true full, I really enjoyed what was going on, and it all became a learning curb to me for the future. Times in the sixties were great for me as a teenager; it really was the “swinging sixties”.

I clearly remember that the working man had more disposable income, and they were beginning to buy more cars, these cars needed puncture repairs and new tyres, things started to get busy. We had a very mixed type of business community, in the area where we were living, from large textile mills to farming on the outskirts of the towns. We also had all off the service industry that comes with a large populated area, such as hauliers, builders, bus companies and the smaller types of business like the solicitors and local banks and building societies all of who used cars and trucks and therefor had to buy tyres.

In the sixties we had to be “jack of all trades”.

Where as in today’s tyre market we generally stick to one thing, such as we in Halifax only service cars and other companies specialise in truck or earth mover tyres. We never knew what would come into us next; it could be a puncture repair on a tractor rear from a farmer to a small cart wheel from a mill basket on wheels. We also had a mix of different cars, from the rich mill owners with their Rolls Royce’s to a bus conductor with his Mini.

One of the things that stand out in my mind is that we used a large amount of inner tubes in those days and also wheel balancing was relatively new thing, most wheels were balanced with

a simple bubble balancer and wheel alignment was not a word in our vocabulary in the sixties. Radial tyres were replacing X ply’s and more and more cars were coming out on radial tubeless tyres.

Avon Tyres come into the story

Some of the cars that were coming in for tyres would include the new Rover 2000. I remember this car because apart from the fact that it was very different in style and size the car came out on 165×14 Pirelli Cinturato tyres, but I believe that it was my first introduction to Avon tyres, who also made 165×14 radial tyres for this model. The new Rover became very popular with the new “middle management” customers and in 1966 a TC version was released which made the car capable of over 100 mph.

Avon tyres were better known for their motor-cycle tyres, but started to push into the car tyre market. We were also witnessing new tyre sizes to fit the newer types of cars that were competing for the new wealth that was emanating from then new business confidence that was giving the UK a “buzz”. Cars like the E-Type Jaguar were getting more popular as second hand versions became available, from their start off at the Geneva Motor Show in 1961.

Jaguar cars were getting more popular amongst the wealthy mill owners who would by one for the wife and kids, but they came out mainly on Dunlop tyres who had formed a good relationship with the Jaguar company, although I do remember that Dunlop had balancing problems with some of the  tyres. It was in the 1980’s that Avon tyres were fitted to some Jaguars, the tyre that was used was the Avon tyres Turbo-Steel radial and was fitted to the XK model.

Bringing out many different tyre designs and patterns over the years, but one of the things that have impressed me is that they have always had a strong involvement in “motorsport”. This developed from the motor-cycle side of the business. But back in the sixties and seventies the car manufacturers started to race and rally sporty versions of their models. Such cars as Minis, MGB’s and Ford Cortina’s were developed into track and rally cars. Avon tyres are one of the few companies that have kept up the

tradition right up to the present day, and can offer tyres that are just as good and competitive as they were in the original racing days.

Avon tyres still make tyres from the 450×17 vintage car tyre to the textile radials that have a special cling rubber tread compound that is used in making the Avon textile radial. The Avon Historic All Weather tread patterned tyres are designed to give excellent road holding in all-weather applications while keeping the period look of the historic range of racing cars. It is FIA approved for different historic racing series throughout the world. The textile radial is a “V” rated tyre so is capable of speeds of up to 150mph, ideal for vintage racing.

AVON TYRES AROUND FOREVER-Avon tyres ACB9

This tyre was developed as a formula Ford 1600 tyre and is used for the pre 1974 historic car championships. The tyre is also used for the pre 1965 1000cc formula 3 races and small bore vintage cars such as the MG Midgets and Frog Eyed Sprites. It is a great attribute to Avon to continue making these tyres an all sorts of sizes for this different array of cars.

The list of tyres that Avon make goes on and on and I will be covering some of them in different articles. From my early youth to the present day I have always been a huge fan of the Avon Company and we still buy their tyres to this day. We were sad when Avon were taken over by Cooper tyres but the old name has survived, and we can look forward to many years of this excellent tyre product.

Pellon Tyre and Auto-centre offer car and van servicing and repairs to all makes of vehicles.

V W Problem Heater-car owner selling their car

Car Finance Check-Should you buy a car with outstanding finance?

Car Finance Check

Car Finance Check

While it’s not uncommon for an automobile to have outstanding financing. So, we suggest that you only purchase a car once the outstanding finance is cleared.

It would help if you recognized a vehicle’s finance standing before purchasing. If you don’t know how to check the finance of the car! Please visit the link. In the case when a vehicle is having outstanding finance. Including, the individual in charge of the debt defaults on their financing. After you’ve acquired the vehicle, the finance provider can look to repossess it from you. Although you cannot acquire the loan of the borrower. hence, you would run the risk of going to the failure of the money spent on the car.

Dealers will typically not offer automobiles without they check if a vehicle are financed. Yet this cannot be guaranteed in all situations. Consequently, whether you are purchasing from a personal vendor or a dealership. Thus, it is essential to inspect a vehicle’s finance status.

If you find that while verifying if this car is on finance that the vehicle is still based on a financing contract, we advise that the seller works out the finance completely before you consent to buy the vehicle. Sometimes the seller may try to offer the vehicle to pay the outstanding financing. Yet, it is essential to note here that until the debt is resolved, the ownership of the automobile stays with the financing supplier as well as is not moved to you. Unless you understand as well as rely on the seller, it’s a high-risk procedure to accept to buy a car with finance outstanding.

What is outstanding money?

Outstanding money takes place when the previous proprietor still has money for paying on the vehicle but markets it out. In doing so, they fraudulently are offering the vehicle to another person and not declaring it on any documents or communications. If you are thinking about can you check if a car is on finance, don’t fret; you definitely can visit the given link.

How to inform if there is outstanding money on an automobile?

Before you buy a used vehicle, you ought to carry out a finance check, which will inform you if any cash is owed on the vehicle, as well as if it has ever been associated with a crash or if it’s stolen.

If you’re buying from a dealership, you can ask them that can you check if a car is on finance. The Car History Inspect checks the history of a vehicle as well as is hence a reliable way to prevent purchasing an auto with outstanding financing.

What to do if there is outstanding financing on a car?

  • Before buying an automobile:

So, if you uncover outstanding money as well as you have not yet purchased the automobile. Of course, you must consult the provided finance firm to comprehend whether the account has been resolved or if payments are due. Naturally, if money is still owed, you must ask the owner to fix the account before continuing with the sale. If you don’t know how to check finance on the car, you can visit the link.

  • After acquiring a car:

If you find out while checking is this car on finance that there is outstanding financing owed after acquiring the car, it will be more difficult to verify you have a lawful right to possessing the car. You will have to persuade the money business you are an innocent customer, which can be difficult. If unsuccessful, they can reclaim the vehicle.

Getting a check that is this car on finance is quick to do online with the Car Analytics Automobile History Check will provide a couple of details regarding the vehicle you intend to buy.

I’ve purchased an auto with outstanding financing; what should I know?

  • What does outstand money suggest?

While doing a finance check, you find if a pre-owned car has outstanding financing, it means that the finance company still owns the vehicle. The buyer has a hire purchase agreement in place that has not yet finished.

  • What is a Hire Purchase Agreement?

A Hire Purchase Arrangement allows the vehicle owner to pay either nothing or a fairly lower down payment to buy the car. After that, they will continue to pay the money as a fixed fee on a regular monthly basis until the hire purchase arrangement finishes.

When this occurs, the vehicle driver usually gets the option to trade the vehicle and start a new hire acquisition contract or purchase the present auto outright.

  • Why do I need to understand about Hire Purchase Agreements?

Until the hire purchase agreement expires, the motorist is properly selling out the auto. They have not bought it; the money business possesses it, which implies that the buyer has no authority to market it. If you are as lucky as to acquire a car in this circumstance, you do not own the vehicle you’ve spent for, even if you are provided documentation seemingly verifying that you do.

It will not take too much time before the financing business is notified as well as they act to impound the automobile or need that you pay off the outstanding money to stop them impounding it.

  • Is there outstanding financing on my auto?

If you’re uncertain, it’s better to know immediately. Inspecting if a car has outstanding financing is easy. Even if you have currently purchased the vehicle, as well as you’re concerned your vehicle has outstanding money on it, it remains in your interest to run a quick check.

If the car does have outstanding financing on it, it’s better to learn the terms than with a knock on the door from the cops. After being notified your auto has outstanding finance, you ought to contact an experienced lawyer right away.

So, before buying a car, please check for outstanding finance on the vehicle.

car suspension parts

Fibreglass Coil Springs-Made from Fibreglass could they Replace Steel Coil Springs?

Fibreglass Coil Springs

Wow ! I could not believe it when I first heard about the new development in automotive coil springs.

So, Coil springs have always been one of the most likely components to fail the British MOT test. Because, they are stuck beneath our cars. Subsequently, are open to everything that the elements and the roads have to throw at them. After all that they are expected to help take the strain off the car. Of course, when going over bad bumpy roads and also cornering and generally helping our cars give the owners a comfortable ride.

The springs are open to rusting and at the same time cope with the horrendous roads, full of potholes and generally in bad condition. The coil springs usually meet their end when the car does drive over a pothole and one of the coil springs breaks. Some rattle and bang but some break off at the top or bottom and are not detected until the dreaded MOT test or they are sometimes spotted on a service.

Coil springs have been around ever since I can remember and much longer

But now there is a new kid on the block, a coil spring made out of glass fibre and epoxy resin (FRP). These new springs are everything that the old steel versions are not. They are weather proof, this means that they will not rust and they are chemical proof and almost unbreakable. The other added bonus is that they weigh a lot less than the conventional steel counterparts. The FRP springs also consume much less energy than their steel cousins.

This new technology has been developed by the Sogefi Group who are very well known for their innovations and new developments in the Auto industry and have now come out with this excellent coil spring product that I am sure will sweep the world and replace the steel counterparts. The Sogefi group have specifically set out to create a replacement product of  the steel coil spring and come out with something that is half the weight, which along with other lighter materials will help cars to become more Eco-friendly, with less fuel  consumption than when fitted with the conventional steel coil springs. Another plus point for the FRP coil springs will be the fact that they can be mass produced.

I am not sure that it will be a good thing for our garage businesses

As replacing the coil springs one of the main Suspension Parts, is part of our bread and butter income, but if this helps the consumer, which I am sure it will then I am all for progress and moving forward . I must admit I have noticed that the steel made coil

springs seem to have being getting thinner in stature and not as robust as the ones that we have been replacing and so it might be time for a change and who knows if they do break on impact . Because they made of glass fibre and epoxy resin, then they may just be repairable. This material has been around for some time now and is very flexible and repairable. I was also wondering if we would still have to use our Coil Spring Compressors. So, to remove and fit a replacement spring? probably. I also wonder if our replacement spring suppliers will have to keep both types of  Springs Manufacturer products in stock and will one replace the other?

Ford KA in for suspected broken coil springs.

This leads me onto my next little snippet. About a car that was left with us the other day . So, with a knocking noise coming from the front of his car. The car was an old style Ford KA 1.3, 2006 with a petrol engine. The noise wasn’t easy to find ! Happily, we found that a broken spring was the culprit. When I have read about the new style FRP Replacement Coil Springs. I cannot find where it tells us about their strength. Hence or whether or not they will outperform the steel ones. But changing the steel spring has certainly become good business for us. So only time will tell.

We got permission to change the broken spring from our customer and the job was done, the KA was picked up later that day and our customer went home a happy man.