Good News for Unipart Car Care Centres (UCCC) in the UK
I became a Unipart car care Centre” UCCC” about 5 years ago. I have been very pleased with updates that have been thought out for us to give improved service to our local
customers in Halifax here in Yorkshire UK.
I have always been a fan of becoming a member of an organization such as UCCC. This is because it can give a small local garage like us a nationwide coverage. When it comes to helping out our customers who may get into trouble when traveling to other parts of the country, say on holiday or perhaps visiting relations. As part of the service that we offer. It is a good feeling that we know about safeguarding our customers. It gives us the same strengths as the multinational companies that are out there competing with us.
If we say carry out a service or a repair job to your car and you visit your long lost aunt in Brighton, then your car will be covered by this warranty. Should a part fail or go faulty, then we can arrange for the car to be repaired in that area by contacting another UCCC centre. By contacting us here in Halifax and we will arrange for your car fixing so that you can have a safe journey home.
There are other advantages to being a UCCC, such as the quality of the replacement parts that we supply. These parts are up to the manufacturers specifications for quality and can be used on a car that is still covered by the car manufacturer’s warranty, without affecting that warranty, which is great news for us small independent garages. Here at Pellonautocentre in Halifax we have always prided ourselves for giving excellent service and customer satisfaction and this tied in to being a member of UCCC.
Horror when Unipart went into administration on 23rd July 2014.
You can imagine my disappointment when I heard that Unipart had gone into administration,( last week). We would have certainly survived but it could have made things a little more difficult, especially regarding outstanding warranties. The Unipart Company are now in the hands of the administrators KPMG. But to my surprise I found out that the Unipart Group are a separate company to Unipart Automotive who control UCCC, of which we are members.
This is a recent e-mail to all the UCCC members from Stuart McHale…
“We were saddened by the news about Unipart Automotive, but it is important to note that Unipart Group continues to be a financially strong, growing company in
manufacturing, global logistics; consultancy and International automotive aftermarket operations
Express Factors, KiS users and Unipart Car Care Centres throughout the UK will understandably have immediate concerns for their future, so I wanted to update you on the current arrangements.
Unipart Group and Andrew Page have moved as quickly as possible to work in partnership to provide new services and Andrew Page will now become a national stockist and distributor of Unipart products. For those KiS and UCCC’s previously supplied by a Unipart Automotive branch, please contact your local Andrew Page branch to agree service and supply arrangements.
Unipart Group is working to make new arrangements with a number of software and programme suppliers to provide systems functionality and support services and intends to make the Unipart brand available to UCCC who meet minimum standards”
This is great news for all the UCCC member depots across the UK, including myself and we will be looking forward to the start of a new regime.